At a Glance
- Tasks: Be the go-to tech guru for clients, solving problems and building relationships.
- Company: Join First Focus, Australia's top MSP with a supportive culture.
- Benefits: Up to $100k salary, flexible work, coaching, and paid study days.
- Other info: Embrace growth in a dynamic environment with a focus on trust and support.
- Why this job: Make a real impact while working with diverse tech and clients.
- Qualifications: Deep infrastructure knowledge and excellent communication skills required.
The predicted salary is between 90000 - 110000 $ per year.
Senior Support Technician - Trusted Tech, Client Hero
You've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.
You know your way around infrastructure, but you also know how to talk to people.
You're the calm in the storm, the one clients trust when things get weird.
Now it's time to join a team that sees your depth, backs your growth, and gives you the space to build real client relationships while staying hands-on with the tech.
We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running).
With 300+ staff across Australia, New Zealand, and the Philippines, we've grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.
- Why This Role Stands Out
- You'll be the go-to for key clients—building trust, solving problems, and making their day better
- You'll work across a wide range of tech—servers, cloud infra, networking, messaging, and more
- You'll collaborate with senior engineers and project teams to deploy smart solutions
- You'll have time to train, space to grow, and support from people who get it
- What You'll Be Doing
- Being the calm voice and sharp mind clients turn to when things go sideways
- Solving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even know there's a problem
- Supporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes
- Diagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups
- When required, jumping into project deployments like a pro—no hand-holding required
- Building strong relationships with key clients so they ask for you by name (and maybe send snacks)
- Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming
Requirements
- Deep infrastructure knowledge—from desktop to firewall, LAN/WAN included
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, Storage Craft)
- Excellent communication skills—clear, confident, and client-friendly Excellent communication skills—clear, confident, and client-friendly
- A knack for complex problem-solving and ticket triage
- Familiarity with Connect Wise, Labtech, Kaseya, or similar tools
- A genuine desire to help, not just fix
Benefits
- What You'll Get
- Up to $100k package + benefits for the right mix of skills and values
- Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
- Flexible working arrangements to support real work-life balance
- 10 paid study days a year, exam fees covered, and pay rises for certs
- Fast Track mentoring program for personal and professional growth
- MAD (Making A Difference) Council—equality, charity, and sustainability
- Tesla company car option (yes, really—conditions apply)
- Regular social events and a team culture built on trust, curiosity, and support
Neurodiverse? We've Got You.
We welcome applications from Neurodiverse candidates.
If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
AI in Recruitment
We use AI-assisted recruitment tools as part of our recruitment process.
These tools do not make hiring decisions.
Candidate information is handled in accordance with the Privacy Act 1988 (Cth).
This is a role for someone who's ready to be more than just technical support. If you're still reading, we'd love to hear from you.
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Senior Support Technician in Adelaide employer: First Focus
First Focus is an exceptional employer that values ownership, curiosity, and people. With a strong focus on employee growth, we offer attractive remuneration, flexible working arrangements, and 10 paid study days per year to support your professional development. Our vibrant team culture, combined with our ambitious goal of becoming the #1 Managed Service Provider globally, ensures that your contributions are recognised and impactful.
