First Focus IT in Sydney seeks a high-performing Service Delivery Lead to manage a national pod of 12–15, largely within our Philippines-based team. You'll own the operational heartbeat of a portfolio of clients, with accountability, autonomy, and practical AI/automation improvements.
You'll influence engineers and support staff, lead SLAs and client satisfaction, and embed a no-micromanagement, outcomes-focused delivery culture across multi-location teams. Flexible work options available.
Global Pod Service Delivery Lead — Flexible, AI-Driven Ops in Sydney employer: First Focus IT
First Focus is an exceptional employer that fosters a supportive and collaborative work culture, where every employee is valued as an individual rather than just a number. With a commitment to continuous learning through programs like 'Never Stop Growing', employees have access to extensive training, mentoring, and opportunities to work with cutting-edge AI technologies. Located in Australia, the company offers a competitive salary package, flexible hybrid working arrangements, and a vibrant social environment, making it an ideal place for those looking to make a meaningful impact in the AI landscape.
