First Focus IT is seeking a high-performing Service Delivery Lead to manage a national pod (12–15 staff) largely within our Philippines-based team. You'll own the operational heartbeat of a client portfolio, focused on support with cross-functional collaboration.
You'll drive accountability, autonomy, and practical AI/automation integration for measurable outcomes. You'll lead a cross-border team, influence engineers and support techs, and be trusted to run your portfolio without
Global Service Delivery Lead — AI-Driven & Flexible in Perth employer: First Focus IT
First Focus is an exceptional employer that fosters a supportive and collaborative work culture, where every employee is valued as an individual rather than just a number. With a commitment to continuous learning through programs like 'Never Stop Growing', employees have access to extensive training, mentoring, and opportunities to work with cutting-edge AI technologies. Located in Australia, the company offers a competitive salary package, flexible hybrid working arrangements, and a vibrant social environment, making it an ideal place for those looking to make a meaningful impact in the AI landscape.
