First Focus IT is seeking a high-performing Service Delivery Lead to manage a national pod (12–15 people) with a Philippines-based team. You'll own the operational heartbeat of a portfolio of primarily support-focused clients, delivering measurable outcomes without micromanagement.
You'll guide escalation management, SLAs, and continuous improvement, pairing commercial acumen with AI and automation to drive efficiency and client satisfaction across multi-location delivery.
Global Service Delivery Lead — AI-Driven MSP in Newcastle employer: First Focus IT
First Focus is an exceptional employer that fosters a supportive and collaborative work culture, where every employee is valued as an individual rather than just a number. With a commitment to continuous learning through programs like 'Never Stop Growing', employees have access to extensive training, mentoring, and opportunities to work with cutting-edge AI technologies. Located in Australia, the company offers a competitive salary package, flexible hybrid working arrangements, and a vibrant social environment, making it an ideal place for those looking to make a meaningful impact in the AI landscape.
