First Focus IT is seeking a senior Customer Experience lead in Australia to shape how customers perceive every interaction. You will turn feedback into practical improvements across our delivery teams, aligning with our Super-Green standard of easy, fast, consistent and informed.
Reporting to the Chief Experience Officer, you will map journeys, drive CX initiatives, coach teams and provide insightful reporting that guides priorities and strengthens a customer-first culture across Australia, New
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Senior Service Experience Manager | Hybrid & Customer-First in Brisbane employer: First Focus IT
First Focus is an exceptional employer that fosters a supportive and collaborative work culture, where every employee is valued as an individual rather than just a number. With a commitment to continuous learning through programs like 'Never Stop Growing', employees have access to extensive training, mentoring, and opportunities to work with cutting-edge AI technologies. Located in Australia, the company offers a competitive salary package, flexible hybrid working arrangements, and a vibrant social environment, making it an ideal place for those looking to make a meaningful impact in the AI landscape.
