At a Glance
- Tasks: Support a major Queensland institution by solving problems and delivering high-quality service.
- Company: Join First Focus, Australia's top mid-market Managed Service Provider.
- Benefits: Earn $30-$40 per hour with opportunities for growth and full-time hours.
- Other info: Embrace a collaborative culture that values communication and professional development.
- Why this job: Make a real impact in a supportive team environment while developing your IT skills.
- Qualifications: Experience in Helpdesk or Service Desk roles with strong troubleshooting skills.
The predicted salary is between 40 - 40 $ per hour.
So… you like solving problems under pressure? Good. Because this role sits right at the beating heart of a large enterprise environment supporting a seriously important Queensland institution. We’re on the hunt for Service Centre Analysts who enjoy variety, teamwork, and the quiet satisfaction of fixing things properly the first time. If you take pride in being calm when systems wobble, users panic, and tickets multiply like gremlins, keep reading.
About First Focus:
- We’re First Focus, Australia’s #1 mid-market MSP.
- We’ve got 330+ smart humans across Australia, New Zealand, and the Philippines.
- We’ve been growing steadily for 15+ years without chaos, politics, or hero culture.
Our values matter here: We Win Together, Always Communicate, Be the Solution, and Never Stop Growing.
What you’ll actually be doing:
- You’ll be part of a large, welcoming Service Centre team delivering high-quality support in an enterprise environment.
- You need to be willing to work onsite as part of a large team doing mission critical work. This role is not for those who need to WFH.
- The role is casual but:
- You can expect full-time or close to full-time hours.
- You can expect to be treated like a permanent employee.
- Top performers are often promoted and/or hired directly by our client.
- The role involves weekend and after-hours work.
- You’ll be hands-on with:
- Microsoft Server and Desktop environments.
- Active Directory and Exchange access management.
- Desktop and endpoint hardware configuration and troubleshooting.
- Incident, request, and problem resolution across a busy service desk.
What will help you succeed:
- Proven experience in a Helpdesk or Service Desk environment.
- Strong troubleshooting skills and attention to detail.
- Experience with ticketing systems, SLAs, and time tracking.
- Working knowledge of ITIL concepts and best-practice service delivery.
- A genuine customer service mindset, calm, clear, and professional.
- Excellent communication skills, written and verbal.
- The ability to work well under pressure.
Why this role is worth your time:
- Enterprise-scale environment with meaningful, real-world impact.
- A supportive, well-structured Service Centre.
- Opportunities across Level 1, Level 2, and Level 3, depending on experience.
- Opportunities to grow and be promoted baked in from day one.
- A team culture that’s collaborative, informed, and refreshingly low-ego.
If you’re looking to deepen your Service Centre skills, work with good humans, and be trusted to do your job properly, this could be your next smart move.
Neurodiversity Statement: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Service Centre Analyst in Brisbane employer: First Focus IT P/L
First Focus is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development and growth opportunities, you will be part of a collaborative team that values innovation and data-driven decision-making. Located across Australia, New Zealand, and the Philippines, First Focus offers a unique chance to make a significant impact in the tech recruitment landscape while enjoying the flexibility of a hybrid work environment.
