At a Glance
- Tasks: Tackle tech challenges across Microsoft AD, Azure, and cloud platforms while supporting clients.
- Company: Join First Focus, Australia's top MSP with a culture of curiosity and support.
- Benefits: Up to $85k package, hybrid work, 10 paid training days, and Tesla car option.
- Other info: We embrace neurodiversity and offer a supportive environment for all talents.
- Why this job: Level up your skills in a dynamic team that values your growth and curiosity.
- Qualifications: Deep knowledge of AD, Windows Server, and a passion for problem-solving.
The predicted salary is between 76500 - 85500 $ per year.
You've been grinding remote tickets for years.
You've mastered the queue.
You've soloed Exchange.
You've tanked Azure outages and DPS'd your way through AD forests.
Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.
We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running).
With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose.
Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
- Opportunities
- Work across desktop, servers, firewalls, cloud infra, and cool AI tools
- Train like a beast—10 paid training days, certs = pay rise
- Join a team of smart humans who actually care about tech (and each other)
- Escape the script—solve real problems, not just reset passwords and reboot printer
- What You'll Be Doing
- Slaying tickets across Microsoft AD, Azure, M365, and Exchange
- Troubleshooting desktops, servers, firewalls, and networks like a boss
- Supporting cloud platforms—Azure AD, Entra, Hyper‐V, Citrix, AWS (no VMware, sorry)
- Jumping into project deployments when things get spicy
- Splitting your time between desk‐based support and hands‐on onsite work, depending on what the day calls for
- Collaborating with senior engineers to keep environments clean, lean, and mean
- Venturing out to client sites (fuel, tolls and parking's on us, not on you)
Requirements
- Deep knowledge of AD (mostly Azure but still a little bit of on‐prem too) and end‐user support wizardry
- Solid grasp of Windows Server, Exchange, and cloud platforms
- Comfort across the stack—from desktop to firewall, LAN/WAN included
- Experience with ticketing systems and a knack for making users feel heard
- Great comms, great attitude, and a genuine love for solving problems
- A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)
Benefits
- Up to $85k package, plus training and flexibility
- Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
- Hybrid working arrangements for real work‐life balance
- 10 paid training days a year, exam fees covered, and pay rises for certs
- Fast Track mentoring program for career growth
- MAD (Making A Difference) Council—equality, charity, and sustainability
- Tesla company car option (yes, really—conditions apply)
- Regular social events and a team culture built on trust, curiosity, and support
- Neurodiverse Candidates
We welcome applications from Neurodiverse candidates.
If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
AI in Recruitment
We use AI‐assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.
Support Technician in Melbourne employer: First Focus AU
First Focus is an exceptional employer that champions ownership, people, and curiosity within a dynamic work culture. With a strong focus on employee growth, we offer attractive remuneration, flexible working options, and 10 paid study days per year to support your professional development. Join us in our mission to become the #1 Managed Service Provider globally, where your contributions truly matter and you can thrive in a supportive and innovative environment.
