First Focus AU is seeking a senior customer experience leader to shape and execute our CX strategy across delivery teams in Australia. You will translate customer feedback into practical actions that improve the experience, speed, consistency and information flow for customers.
You will influence priorities across teams without formal authority, own journey mapping, and drive training and coaching to embed a customer-first culture.
Customer Experience Strategist — Drive Super-Green Impact employer: First Focus AU
First Focus is an exceptional employer that champions ownership, people, and curiosity within a dynamic work culture. With a strong focus on employee growth, we offer attractive remuneration, flexible working options, and 10 paid study days per year to support your professional development. Join us in our mission to become the #1 Managed Service Provider globally, where your contributions truly matter and you can thrive in a supportive and innovative environment.
