First Focus AU is seeking a senior, strategic leader to own and evolve our customer experience program across delivery teams. You will fuse customer feedback with operational data to drive easy, fast, consistent and informed experiences for our customers.
You'll influence priorities without formal authority, coach teams, and shape a cross‐functional CX agenda that aligns with our Super‐Green standard of excellence.
Customer Experience Architect employer: First Focus AU
First Focus is an exceptional employer that champions ownership, people, and curiosity within a dynamic work culture. With a strong focus on employee growth, we offer attractive remuneration, flexible working options, and 10 paid study days per year to support your professional development. Join us in our mission to become the #1 Managed Service Provider globally, where your contributions truly matter and you can thrive in a supportive and innovative environment.
