Service Manager - First Class Motorcycles
Situated in Lilydale, a region known for its scenic riding, unique restaurants, cafes and wineries, is First Class Motorcycles. And we have a brilliant opportunity for a Service Manager within our business.
We specialise in Yamaha, Husqvarna, KTM and MV Agusta: providing all facets of spare parts and accessories, new and used motorcycles and a service department. This is an exciting role in a local, family-owned and independent business, with a fully equipped workshop.
We offer:
- Achievable monthly bonus incentives
- Staff pricing on new & used motorcycles, parts and accessories
The Role:
- Work closely with the Dealer Principal to ensure successful operation of the service department
- Manage all day-to-day operations in a busy workshop
- Ensure workshop is operating at optimum capacity and KPI's are achieved
- Liaise with the Parts Manager to ensure timelines are met
- Provide best possible customer service at all times whilst leading a team of technicians
- Schedules and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing
- Ensure all departmental tools, equipment and vehicles are in good working order
- Manage recruiting, staffing and employee development activities for employees reporting to this position.
8.30am - 5,00pm Monday to Thursday
8.00am - 5.00pm Friday
9.00am - 1.00pm Saturday
About You:
- Experience in Service Manager or Advisory role in automotive or motorcycles
- Exceptional customer service and people management skills
- Excellent written and verbal communication skills
- Technical knowledge and the ability to interpret
- Reliable and enthusiastic with a strong work ethic able to motivate and support your team
- Passionate about motorcycles
- Business acumen
Salary and remuneration level will be discussed based on experience and qualifications.
