At a Glance
- Tasks: Lead the migration of contact centre operations to NICE CXone and manage technical delivery.
- Company: Join FinXL, a top IT consultancy transforming businesses with technology.
- Benefits: 12-month contract, hybrid work, and opportunities for career growth.
- Other info: Collaborate with diverse teams and enhance your technical skills.
- Why this job: Be part of a major enterprise migration and work with industry leaders.
- Qualifications: Experience in contact centres and expertise in NICE CXone required.
The predicted salary is between 94500 - 115500 $ per year.
Lead a critical enterprise migration for a major national organisation.
FinXL are seeking multiple Senior Contact Centre Engineers with strong NICE CXone expertise to join our team within a major enterprise migration program. In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to NICE CXone.
As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery, working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors. You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams.
Key Responsibilities
- Migration & Engineering: Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to NICE CXone.
- Technical Leadership: Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources.
- Solution Architecture & Requirements: Gather business requirements, produce detailed technical documentation, and design end-to-end call flows.
- Integrations & Testing: Develop and manage Web Services and API integrations. Build, execute, and document comprehensive test plans and test cases.
- Stakeholder Collaboration: Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery.
Key Requirements & Skills
- Contact Centre Experience: Strong hands-on technical solution delivery experience within modern Contact Centre environments.
- NICE CXone Expertise: Proven experience configuring, deploying, and migrating contact centre solutions using the NICE CXone suite.
- Migration Exposure: Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous).
- Call Flow & API Development: Strong track record in call flow design, documentation, and Web Services / API development.
- Testing & Quality Assurance: Demonstrated ability to develop test cases, execute test plans, and document migration results.
- Domain Knowledge: Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions.
Soft Skills & Operational Attributes
- Strong written, verbal, presentation, and technical writing skills.
- Ability to work autonomously as part of a geographically distributed team.
- Strong problem-solving capabilities with a flexible, adaptable approach.
What's On Offer?
- Initial 12 months' contract, with a view to extend.
- Located in north-west of Sydney.
- Hybrid working arrangement (2-3 days in the office).
- Lead a critical enterprise migration for a major national organisation.
- Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.
Contact Centre Engineer in Brisbane employer: FinXL Professional Services Pty
FinXL is an exceptional employer that offers a dynamic and flexible working environment, allowing you to thrive in a modern hybrid setup while contributing to high-impact enterprise technology initiatives. With a strong focus on employee growth and development, you'll have the opportunity to lead critical projects within a supportive team culture, ensuring your skills are continuously enhanced in the rapidly evolving field of Governance, Risk, and Compliance. Located in Brisbane CBD, this role not only provides a chance to work on significant projects for a major utility provider but also fosters a collaborative atmosphere where innovation and excellence are celebrated.
Contact Details:
FinXL Professional Services Pty Recruitment Team
