At a Glance
- Tasks: Lead customer migration projects and design end-to-end customer journeys.
- Company: FinXL, a top IT consultancy with a focus on innovation.
- Benefits: Flexible consulting role with access to a premier ICT network.
- Other info: Opportunity to drive high-impact strategies and develop governance frameworks.
- Why this job: Make a real impact in a key transformation engagement with a leading Telco client.
- Qualifications: Proven experience as a Senior Business Analyst in complex environments.
The predicted salary is between 103500 - 126500 $ per year.
FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement.
Responsibilities
- Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
- Build a robust scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
- Map and design end-to-end Customer Migration Journeys alongside future-state process models.
- Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
- Develop executive funding packs, decision support materials, and maintain ongoing stakeholder management logs.
- Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transition phases.
- Prepare complete transition and handover documentation to enable seamless customer-led execution.
Key Skills & Experience
- Proven experience as a Senior Business Analyst within complex environments.
- Demonstrated success leading large-scale customer migration or network transformation projects.
- Strong proficiency in enterprise customer data baselining and dependency mapping across disparate IT systems.
- Demonstrated ability to design cohorting, prioritization scoring, and lifecycle tracking frameworks.
- Senior executive stakeholder management skills with experience preparing governance decision packs.
- Expertise in future-state process mapping, risk mitigation, and end-to-end customer journey design.
- Exceptional analytical problem-solving skills with a focus on high-risk, sensitive customer groups.
Why Join FinXL?
- Lead critical enterprise customer migration and cohorting strategy.
- Drive high-impact data baseline, risk assessment, and governance frameworks.
- Flexible consulting engagement backed by FinXL's premier ICT network.
Senior Business Analyst employer: FinXL IT Professional Services
FinXL IT Professional Services is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Network Technical Consultants to thrive. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team stays at the forefront of technology advancements. Located in a vibrant area, our employees enjoy a dynamic work environment that encourages creativity and teamwork, while also providing the chance to work on impactful projects across various sectors.
Contact Details:
FinXL IT Professional Services Recruitment Team
