At a Glance
- Tasks: Be the friendly voice for chefs and deli owners, taking orders and answering queries.
- Company: Fino Foods, a small team passionate about connecting premium ingredients with top chefs.
- Benefits: Competitive pay, flexible hours, and extensive training in specialty foods.
- Other info: Great career progression opportunities and supportive training environment.
- Why this job: Join a down-to-earth team and enjoy a steady pace while sharing your love for fine food.
- Qualifications: Hospitality background preferred; strong phone manner and attention to detail are essential.
The predicted salary is between 37.9 - 37.9 $ per hour.
Join our Customer Service Team at Fino Foods, where we import and distribute premium ingredients to leading restaurants, delis, and retailers. We’re a small, friendly, and dedicated team that takes great satisfaction in connecting the produce of our amazing producers with some of the country’s best chefs and retailers.
About the Role
Our customers are chefs, deli owners, and venue managers, and we know most of them by name. You’ll be their friendly, helpful point of contact by phone and email: taking orders, answering questions about our products, following up on deliveries, and making every call easy and enjoyable. You’ll also help onboard new customers and look after the account and business administration that keeps everything running, such as filing and processing statements and invoices.
About You
This role suits someone who has come from hospitality and loves it, but is ready for weekday hours and a steadier pace. If you’ve worked front of house, run a section, or stood behind a good deli counter, and you genuinely love fine food, you’ll be right at home here. You don’t need previous food industry experience, but a love of good food and the culture of hospitality is a must. You don’t need office administration experience either, as long as you’re organised and happy to be trained.
Above all, we’re looking for an excellent phone manner: warm, clear, and unflappable, the kind of voice a busy chef is glad to hear on the other end of the line. You’ll also need strong attention to detail and the confidence to pick up new software, which we’ll train you on.
What We Offer
- Extensive, ongoing training in speciality ingredients such as cheese, smallgoods, and olives
- Full training on our business software, including NetSuite and HubSpot
- A down-to-earth team where the right attitude counts for plenty
- $37.90 per hour + Super
- Flexible hours, with at least 3 days a week preferred.
- Excellent prospects for career progression within our business.
Key Responsibilities
- Answer customer calls and emails in a warm, professional manner
- Process orders accurately
- Onboard new customers
- Follow up on delivery and product queries
- Build relationships with regular customers
- Assist with invoicing and account support
- Help manage office supplies and equipment
Customer Service in Brisbane employer: Fino Foods Pvt. Ltd.
Fino Foods is an exceptional employer that values its small, dedicated team and fosters a friendly work environment. With extensive training in specialty ingredients and flexible hours, employees can enjoy a balanced work-life while building meaningful relationships with customers in the culinary industry. The company offers excellent career progression opportunities, making it an ideal place for those passionate about food and hospitality to grow their careers.
