Relationship Manager, Mid Market in Sydney

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service to sales to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.

As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. At Fin, we do sales differently. We don’t just pitch; we partner.

What will I be doing?

• Own and grow a portfolio of Fin’s mid-market customers; driving measurable revenue expansion, retention, and long-term loyalty.
• Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin’s platform directly to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
• Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
• Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What skills do I need?

• 5+ years in a quota-carrying role managing a book of business (~50 accounts) focused on retention, renewals, and expansion.
• 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
• A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.

Bonus skills & attributes

• Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
• Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
• High intellectual curiosity and a growth mindset.
• A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
• Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.