At a Glance
- Tasks: Lead operations at Jigsaw, ensuring high standards and positive outcomes for participants.
- Company: Join Fighting Chance Australia, a mission-driven organisation focused on inclusion for people with disabilities.
- Benefits: Enjoy tax-free salary packaging, wellness initiatives, and flexible work arrangements.
- Other info: Be part of a supportive team that values diversity and encourages applications from all backgrounds.
- Why this job: Make a meaningful impact by creating real job opportunities for people with disabilities.
- Qualifications: 5+ years in leadership roles, with experience in disability support and commercial operations.
The predicted salary is between 75600 - 92400 $ per year.
At Jigsaw, we're on a mission to build an Australia where people with disability are fully included in the workforce. We believe people prepare best for work, through work. Operating a thriving commercial document and data management social enterprise alongside our Jigsaw Academy, we provide paid training pathways that prepare participants to transition seamlessly into open employment.
What the Role is All About
Reporting to the Head of Operations, the Manager will:
- Manage local social enterprise operations (e.g., digitisation services) and customer relationship management to deliver positive net margins, maintain optimal hub capacity, and ensure high standards across office operations, facilities, and work health and safety (WHS) protocols.
- Lead the strategic, operational, and commercial success of our assigned Jigsaw Hub.
- Bridge person-centred support with business acumen to expand our impact, maintain high participant outcomes, and drive commercial performance.
Pathway & Program Execution:
- Oversee the Jigsaw Academy, ensuring high-quality Employment Pathway Plans (EPPs) with S.M.A.R.T. goals and smooth progression for all participants.
Commercial & Hub Operations:
- Manage local social enterprise operations (e.g., digitisation services) and customer relationship management to deliver positive net margins, maintain optimal hub capacity, and ensure high standards across office operations, facilities, and Workplace Health & Safety (WHS).
Stakeholder & Community Engagement:
- Lead local community outreach, participant intake pipelines, and strategic relationships with NDIS networks, employers, government representatives, and philanthropic partners.
Team Leadership & Retention:
- Inspire and lead a multi-disciplinary team, building a high-performance culture, driving strong post-placement retention, and supporting staff through incident and behaviour management.
What You Need to Succeed
- Leadership Experience: 5+ years managing medium-to-large teams, with a track record of driving performance, morale, and commercial or operational outcomes.
- Industry & Support Expertise: 3+ years in disability, allied health, teaching, or a relevant degree. Must demonstrate hands-on experience supporting complex disability needs alongside a deep working knowledge of the NDIS framework, practice standards, and funding models.
- Commercial Acumen: A practical understanding of business operations, contract delivery, and balancing financial viability with person-centred values.
- Stakeholder Management: Exceptional communication skills with the ability to build rapport across participants, families, corporate partners, and government bodies.
- Licensing & Safety Checks: Valid NDIS Worker Screening Check, Working with Children Check (WWCC), and Australian Work Rights.
Why Join Us?
- Competitive Perks: Tax-free salary packaging options to maximise your take-home pay.
- Health & Wellbeing: Access to wellness initiatives, confidential support via EAP, and flexible workplace arrangements.
- Meaningful Impact: Direct accountability in creating real, award-wage jobs and career pathways for people with disability.
Fighting Chance is a Child Safe Organisation and an Equal Opportunity Employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals with lived disability experience.
Hub Manager in Sydney employer: Fighting Chance Australia
Avenue is an exceptional employer that prioritises values-driven work and fosters a compassionate team culture. With flexible scheduling and a strong focus on employee growth, you will have the opportunity to develop practical skills while making a meaningful impact in the lives of people with disabilities. Located in a supportive environment, Avenue empowers its staff to contribute to microbusiness activities and daily living tasks, ensuring a rewarding and fulfilling career.
