Fetch is seeking a Customer Operations Lead, Claims to build and lead a high‐performing team in Sydney (Hybrid) or remote. You'll coach, set standards, and design playbooks, partnering with Product and Engineering to improve pet treatment and claims journeys with care and fairness.
You'll own daily operations, drive metrics, and create an operating system with dashboards and escalation paths. A strong customer‐obsessed leader with empathy, judgement, and cross‐functional collaboration will help
Customer Ops Lead, Claims — Hybrid + Equity in Sydney employer: Fetch ?
Fetch is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to take ownership of their projects and contribute directly to the future of pet health technology. Located in Sydney, the company offers a hybrid working model, competitive compensation with meaningful equity, and access to cutting-edge AI tools, all while working alongside passionate colleagues who share a love for pets. With a strong focus on employee growth and collaboration, Fetch provides a unique opportunity to make a real impact in the lives of pets and their owners.
