Fetch seeks a Customer Operations Lead, Claims in Sydney (Hybrid) or Remote. Lead the team delivering pet treatment support and claims experience with care, speed and fairness. Build the system, coach teams, and partner with Product/Engineering to fix journeys and design effective human+AI workflows.
You'll shape end-to-end journeys across vets and stakeholders, maintain high standards, and drive continuous improvement with strong operating discipline.
Hybrid Customer Operations Lead, Claims & Experience in Sydney employer: Fetch Pet
Fetch is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about pets and content creation. With a competitive salary, meaningful equity, and a hybrid working model in vibrant Sydney, employees enjoy the flexibility to thrive while contributing to a brand that is genuinely loved by pet parents. The supportive team environment encourages creativity and personal growth, making it an exciting time to join as we shape the future of pet health together.
