Fetch is building a modern customer operations function to support pet treatment and claims experiences. As Head of Ops, you will lead a high-performing team, define operational standards, and drive continuous improvement across people, processes, and technology.
You will partner with Product, Engineering, and Risk/Compliance to ensure quality and fairness in everyday decisions. You will design end-to-end journeys, build dashboards, and implement playbooks to reduce friction, improve decision
Senior Customer Ops Leader - Hybrid + Equity in Sydney employer: Fetch Pet Health Pty Ltd
Fetch Pet Health Pty Ltd is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of Sydney. With a strong focus on employee growth, you will have the opportunity to work with cutting-edge technologies and innovative AI tools, while contributing to meaningful projects that enhance pet health. Enjoy a hybrid work model that promotes work-life balance, alongside a supportive team dedicated to your professional development.
