Customer Service Coordinator in Sydney

Due to an upcoming parental leave arrangement, Ferrari Logistics Australia is seeking an experienced and customer-focused Customer Service Coordinator to join our Sydney team on a 12-month fixed-term contract. This is an excellent opportunity for an experienced customer service professional to join a growing international organisation and gain exposure to a highly specialised logistics industry.

About the role

The Customer Service Coordinator is a critical role responsible for managing all client interactions related to the secure and professional handling of high-value and sensitive cargo, including luxury goods, jewelry, and confidential shipments. You will serve as the primary point of contact for clients, ensuring seamless coordination, timely updates, and issue resolution to maintain exceptional service standards within a high-security environment.

Key responsibilities

• Act as the first point of contact for clients, expertly managing inquiries, bookings, and providing proactive shipment updates.
• Liaise closely with internal operations, transport, and warehouse teams to ensure all shipments meet rigorous service, security, and compliance requirements.
• Monitor and track all shipments meticulously, proactively communicating progress, delays, or issues to clients.
• Prepare and review all shipment documentation (local and international), ensuring 100% accuracy and compliance with customs, insurance, and security protocols.
• Manage data and physical archiving of original documents for import and export.
• Coordinate effectively with overseas offices regarding inbound and outbound shipments, providing prompt advice and instruction on Australian handling requirements.
• Maintain strong relationships with existing customers and manage the seamless implementation and onboarding of new accounts.
• Investigate and resolve customer concerns promptly, escalating complex cases to management when necessary.
• Maintain detailed records of all customer interactions, transactions, and feedback to support continuous improvement initiatives.
• Support the strict implementation of all security and confidentiality measures when handling sensitive client information and high-value cargo.

Required Qualifications

• Proven experience in a customer service role, preferably within logistics, freight forwarding, or a secure cargo handling environment.
• Exceptional communication and interpersonal skills with a strong, client-focused approach.
• Meticulous attention to detail and high accuracy when handling documentation and sensitive information.
• Demonstrated ability to work effectively under pressure and prioritise tasks in a fast-paced, high-security environment.
• Proficiency in MS Office Suite and experience using logistics systems (CRM or ERP software).
• Unquestionable integrity, discretion, and professionalism in handling high-value and confidential shipments.

About us

Ferrari Group is the One-Stop Service Provider specialising in the worldwide shipping of jewelry and luxury goods, providing high-end solutions for the warehousing and logistics management of valuable goods. Ferrari Group is continuously expanding with focus in the field of Supply and Chain and logistics with new projects throughout the world. The Group already has a powerful global network of over 97 branches in 68 countries, providing impeccable tailor‑made services worldwide. Clients include global luxury brands, high‑end watchmakers, jewelry manufacturers and distributors, diamond dealers, precious stones producers and private clients. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make Ferrari a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.