Customer Service Liaison
We’re Feros Care, and we’re pleased to meet you.
And what we care most about is helping people live healthier, happier, better-connected lives.
Since 1990, we’ve been making it happen, both for older Australians and people with disability.
We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creators. And it’s not just us who thinks so; We’ve won many awards on the local and international stage for our approach.
We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
Shape the future of participant support at Feros Care.
As a Customer Service Liaison, you’ll be the first point of contact for our clients, providing exceptional service and support across a range of enquiries. You’ll help people feel heard, understood, and empowered – whether they’re seeking information, assistance or reassurance.
Every interaction is an opportunity to make a real difference.
What you’ll do:
- Provide high-quality customer service via phone, email, and other channels.
- Respond to enquiries with empathy, accuracy, and efficiency.
- Support clients in navigating services and accessing relevant information.
- Maintain accurate records and documentation using internal systems.
- Collaborate with internal teams to resolve issues and improve service delivery.
- Uphold Feros Care’s values and contribute to a positive team culture.
What you’ll bring:
- Previous experience in customer service, call centre or client facing roles.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work in a fast paced environment.
- Strong problem solving and conflict resolution abilities.
- Proficiency in using CRM systems and digital tools.
- A commitment to person-centred care and continuous improvement.
Qualifications & Checks:
- Relevant qualifications in customer service or administration (desirable but not essential).
- NDIS Workers Screening Check & Working with Children’s Check (or willingness to obtain).
- Undergo a NDIA Screening Clearance.
- Undergo a Nationally Coordinated Criminal History Check.
- Valid Australian Working Rights.
- Experience working in a community, government or not-for-profit service setting; or in a support service that engages directly with people with a disability (desirable)
Why Feros Care?
- Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
- 17.5% Annual Leave loading.
- Cultural Leave Days for eligible employees.
- Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
- Private Health Insurance Discount with Medibank.
- Employee Assistance Program (EAP).
- Paid Parental Leave (9 weeks) for eligible employees.
- Access to Fitness Passport – discounted gym and pool memberships for you and your family.
- $200 referral bonus per successful referral.
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Customer Service Liaison, Lac in Tweed Heads employer: Feros Care
Feros Care is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the beautiful location of Coolangatta. With flexible working arrangements, generous salary packaging, and a strong commitment to employee development, we empower our team to make a meaningful impact in the lives of older Australians and people with disabilities. Join us to be part of a supportive community that values diversity and innovation while enjoying exclusive benefits like wellness programs and discounted gym memberships.
