Membership Support Administrator - Fernwood Gregory Hills/Campbelltown
Membership Support Administrator- Immediate Start
Fernwood Fitness– Gregory Hills & Campbelltown
Role Overview:
Fernwood Fitness Gregory Hills/Campbelltown is seeking a detail-oriented Membership Support Administratorto join our team.
This is a casual position with opportunity to transition to Part-Time Role (minimum 20 hours per week),
Working Monday to Friday, anywhere between 9:00am till 7:00pm.
Hourly Rate $33.05
This role is heavily focused on processing membership admin tasks such as deferrals, general enquiries from members and staff and managing member account enquiries. We are looking for someone who is confident following structured processes, can handle sensitive conversations with empathy, detailed orientated and thorough and works closely with management to ensure compliance and accuracy.
About the Role
As the Membership Accounts Administrator, you will be responsible for managing member account matters professionally and efficiently. You will ensure all cancellations, deferrals, account adjustments and other administrative tasks are processed accurately in line with company procedures.
You will handle member enquiries and complaints with empathy andprofessionalism, escalating matters to management when required.
Thisrole requires strong attention to detail, analytical thinking, problem solving and the ability to work both independently and collaboratively with the club management team.
Key Responsibilities
Process membership downgrades, deferrals and any other administrative task accurately
Manage member account enquiries via phone and email
Respond to client complaints with empathy and professionalism
Escalate complex matters to management
Maintain accurate member records and documentation
Follow internal systems and procedures consistently
Liaise with club management to ensure timely resolution of issues
What We’re Looking For
Previous administration experience (essential)
Strong attention to detail and ability to follow structured processes
Excellent written and verbal communication skills
High level of empathy and emotional intelligence
Analytical thinking and problem-solving ability
Ability to work autonomously and within a team
Professional, coachable, and positive attitude
Why Join Fernwood?
At Fernwood Fitness, we are more than a gym, we are a supportive community empowering women.
A positive and supportive team culture
Opportunity to develop your administrative and compliance skills
Working in a women-focused environment
Complimentary membership after 3 months’ probation
#J-18808-Ljbffr
Membership Support Administrator - Fernwood Gregory Hills/Campbelltown in Sydney employer: Fernwood Fitness Pty
Fernwood Fitness Woonona is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to thrive in their roles. With a strong focus on employee growth and development, staff have access to training opportunities and the chance to make a meaningful impact within a community-oriented environment. Located in a recognised award-winning club, employees enjoy a fun atmosphere while contributing to the health and wellness of our members.
