At a Glance
- Tasks: Drive customer payments adoption and lead engaging conversations with clients.
- Company: Join Fergus, a fast-growing SaaS company empowering tradespeople globally.
- Benefits: Enjoy extra leave days, equity options, and a supportive work culture.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission to revolutionise how tradespeople manage their payments.
- Qualifications: Experience in outbound sales or customer-facing roles is a plus.
The predicted salary is between 62100 - 75900 $ per year.
Customer Payments Specialist
About Us
Fergus is on a mission to give tradespeople around the world complete clarity and control over their business.
Our platform helps them get paid faster, manage teams more effectively, and make smarter decisions freeing up time to focus on what really matters.
With offices in New Zealand, Australia, and the UK, we're a profitable Saa S company in high‑growth mode.
We've got an ambitious roadmap, global momentum, and a team full of smart, humble humans who genuinely care about building something great together.
The Opportunity
This role is a critical part of Fergus’ growth strategy, focused on accelerating adoption of Fergus Pay across our customer base.
You will be the payments expert within the Customer team, leading first‑touch conversations, driving payment onboarding, and fueling transaction volume.
You'll play a key role in shaping how we scale payments globally, supported by strong product investment, customer insights, and demand signals already present in our market.
- What You’ll Own
- End‑to‑end ownership of the Fergus Pay sales motion for both new and existing customers.
- Identification of high‑potential customers using existing behavioural and financial data.
- Execution of structured outreach, demos, and onboarding steps to drive adoption.
- Contribution to persona development and segmentation for marketing campaigns.
- Input into landing pages, webinars, and closing campaigns.
- Collection and reporting of product feedback, objections, and customer insights.
- What Sets You Apart – Your Experience
You’re an energetic, confident outbound caller who thrives on connection and momentum.
You’ve spent time in an SDR or outbound sales role and are now looking for a path that blends your commercial drive with long‑term customer success.
You likely have
- Proven outbound calling or SDR experience – you enjoy picking up the phone and starting high‑quality conversations.
- Experience in Saa S, B2B or customer‑facing roles.
- Confidence using data and customer signals to prioritise outreach and tailor messages.
- A history of hitting (or beating) KPIs across activity or adoption metrics.
- Comfort working in pacey, scaling environments where experimentation is encouraged.
- Excellent communication and education skills can simplify concepts so customers quickly understand the value.
Benefits
- Wellbeing: 4 extra paid "ME" leave days per year, EAP support, inclusive team events.
- Equity: Team members invited to our ESOP (share scheme) after 1 year.
- Parental Leave: 10 weeks of additional paid leave + more support for new parents.
- Development & Culture: Annual L&D budget, company‑wide training, transparent leadership, reward & recognition.
- Transport Allowance: Monthly contribution toward travel costs.
- Work Setup: Hybrid model: 3 days a week in our Woolloomooloo office (Tues, Wed, Thurs).
- Seniority level
- Associate
- Employment type
- Full‑time
- Job function
- Customer Service and Education
- Industries
- Software Development
- #J-18808-Ljbffr
Customer Payments Specialist in Sydney employer: Fergus
Fergus is an exceptional employer that prioritises the wellbeing and growth of its employees, offering unique benefits such as extra paid leave days, a supportive equity scheme, and generous parental leave. With a vibrant work culture in our Woolloomooloo office, team members enjoy a hybrid work model that fosters collaboration while also allowing for flexibility. The company is committed to professional development through annual training budgets and transparent leadership, making it an ideal place for those looking to thrive in a dynamic SaaS environment.
