Workers Compensation Specialist in Sydney

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job; here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

As a Workers Compensation Specialist, your expertise and empathy will allow you to play a crucial role in supporting our injured team members, ensuring the smooth and efficient resolution of claims while maintaining compliance with relevant legislation and regulations. FedEx is a self-insured licensee in the ‘Comcare’ scheme, and this is a key role in our small, passionate claims management team.

• Proactively supporting our team members and managing claims, including working with all stakeholders to identify barriers to recovery and return to work and developing and implementing claims strategies to address these.
• Maintaining close contact with injured team members, and establishing positive, collaborative relationships with all stakeholders.
• Making decisions in accordance with legislative requirements in relation to claim liability and entitlements to benefits.
• Maintain detailed, compliant and organized records.
• Work closely with colleagues and the business to ensure benefits are paid correctly in accordance with legislative requirements.
• Prepare and submit required reports to regulatory agencies and internal stakeholders.
• Analyse data to identify trends and provide recommendations for risk mitigation.
• Collaborate with internal departments, including Health Wellness and Rehabilitation Team, HR, Legal, and Safety, with a focus on securing the best outcomes.

What you’ll bring to the team:

• Experience in workers compensation claims management, ideally in the Comcare scheme.
• Excellent, positive communication skills, both written and verbal.
• Strong administrative and organizational skills with keen attention to detail.
• Strong, bias-free problem-solving skills and a passion for providing high quality customer service.
• Ability to work independently and collaboratively in a fast-paced environment, with strong time-management skills.
• Adaptable and flexible – able to respond quickly to rapidly changing environments.
• Proficiency in MS Office Suite and other relevant software.

What you can expect to get:

• Opportunities to advance through internal promotions, job rotations, and cross-functional projects.
• Professional courses or on-the-job learning.
• Leadership development or technical skills and training.
• Tutoring, coaching, or mentoring.
• Work-life balance programs including potential for hybrid work arrangement.
• Health & wellness, employee assistance, and rewards and recognition programs.
• Special employee discounts on computers, electronics, health insurance, travel packages, and much more.

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested? Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done.