Federal Express Corporation AMEA – Welshpool WA
The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs to make every customer experience outstanding.
Special Services provides a fastest possible door to door service to our customer 24/7/365.
Key Purpose:
- First point of contact for courier fleet
- Allocation, monitoring & management
- To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
Specific Tasks:
- The effective use of all resources to achieve continuous business improvement, while maintaining customer service
- Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
- Liaise with and assist major customers with their needs
- Assist with collation of data for recording and achieving KPI's (Service Quality)
- Openly supply all information that is required for other parts of the business, through recording of collected data
KPIs
- Missed pick‐ups, KPIs and performance reports
- Attendance at all scheduled training sessions
- Maintaining fleet compliance including everything under the Chain of Responsibility
- Prompt resolution of customer service enquiries
- Being part of team with observable level of cooperation
- Give direct observation and feedback
- Identify and act upon any opportunity for cost reduction
Desired Attributes/Competencies:
- Applies a systematic and professional approach to establish "best practice" policies, work processes and procedures.
- Ability to communicate & build relationships
- People‐focus
- Anticipates, reviews and continuously seeks to improve company performance
- Critical thinking and decision making
- Demonstrates and facilitates clear and honest two‐way communication through an open management style.
Experience/Qualifications:
- High school qualification
- Operational and geographic knowledge of the Perth metropolitan area
- Basic knowledge of the Transport industry
- Strong written and oral skills, including well developed persuasive ability
- Intermediate computer literacy including Microsoft Office applications
- Knowledge of transport procedures, scanning and compliance requirements
- Knowledge of TNT/FedEx operations, policies and procedures, track and trace code status
- Understanding of Chain of Responsibility and fatigue management
- Working knowledge of handling and transportation of Dangerous Goods
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Fleet Controller Special Services employer: Federal Express Corporation AMEA
FedEx is an exceptional employer that prioritises its people, fostering a diverse and inclusive work environment where every team member can thrive. With a strong commitment to employee growth and development, FedEx offers numerous opportunities for advancement within the customs clearance sector, all while maintaining a culture that values innovation and teamwork. Located in a dynamic global network, employees benefit from being part of a leading company recognised for its outstanding service and operational excellence.
Contact Details:
Federal Express Corporation AMEA Recruitment Team
