We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space.
Job Description
- Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
- Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
- Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
- Needs to clearly manage customer expectations using the various means of correspondence
- Communicate with our customers using the tools and applications supplied by Unibet
- Perform expected duties to the predefined quality standard of work
- Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
- Perform related duties as assigned, within your scope of practice
- Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
Qualifications
- A genuine passion for sport and/or racing
- Strong attention to detail, ensuring accuracy in all tasks and interactions
- A positive and resilient mindset, with the ability to remain composed under pressure
- Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
- Solid computer proficiency, with the ability to navigate multiple systems efficiently
- The ability to multitask effectively, managing competing priorities while maintaining high-quality service
Key Responsibilities (Training Provided)
- Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
- Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
- Support the maintenance and documentation of team procedures to ensure consistency and compliance
- Continuously build knowledge of products, services, and industry updates to deliver informed customer support
- Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers
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Customer Service Operator in Darwin employer: FDJ UNITED
FDJ UNITED is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for Senior Data Engineers looking to make a significant impact in the gambling industry. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies in a collaborative environment. Located in a vibrant area, our team enjoys a flexible work-life balance and the support of a passionate community dedicated to delivering high-quality data solutions.
