Turn Your Love of Cruising into a Dream Career!
Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?
Have a passion for turning travel dreams into unforgettable cruise adventures?
Cruiseabout is searching for an experienced travel consultant to join our Whitford City store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
Why You’ll Love Working Here
Because this isn’t just a job, it's a crew you’ll be proud to sail with. You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated % Great Place to Work®, you’ll feel right at home from day one.
What You’ll Be Doing
As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.
Your Key Responsibilities
- Quote, book, and invoice cruise bookings and packages with accuracy and flair
- Achieve monthly sales targets and KPIs
- Deliver outstanding service across walk-in, email, and phone enquiries
- Maximise every opportunity through upselling and cross-selling
- Monitor and action all relevant mailboxes daily
- Maintain strong product knowledge to confidently recommend the perfect cruise
Who We’re Looking For
You’re passionate, driven, and love working toward results, especially when travel is involved.
You’ll Bring:
- Proven customer service experience with exposure to sales targets
- Previous travel or cruise experience sales experience
- GDS experience (preferred, but not essential)
- A keen eye for detail and strong problem‑solving skills
- The ability to thrive in a fast‑paced environment
- Motivation, organisation, and a love of exceeding expectations
What’s In It For You?
Cruise Perks Galore
- Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
See the World
- Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
Award‑Winning Culture
- Cruiseabout proudly scored an outstanding % in the Great Place to Work® survey—our people genuinely love what they do and who they work with!
Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
Diverse & Inclusive Crew
We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
Learn & Grow
- Tailored Learning & Development pathways, including in‑depth cruise product training
Exclusive Staff Benefits
- Access to + retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
Endless Career Opportunities
- Grow your career across our global network—we proudly promote from within
Health & Wellbeing
- Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
Mental Health Support
- Employee Assistance Program available for you and your family
Social & Industry Events
- Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 6!)
Giving Back
- Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
Sustainability at the Helm
- We’re committed to protecting the oceans and the future of cruising through responsible and sustainable practices
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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Experienced Travel Consultant - Whitford City, Wa employer: FCM Travel
Flight Centre Travel Group is an exceptional employer located in Melbourne, VIC, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a strong focus on career growth through the Brightness of Future program, employees benefit from extensive training, competitive incentives, and exclusive travel discounts, all while being part of a team that values collaboration and support. Join us to be part of a company that not only drives business success but also champions social responsibility and sustainability.
