At a Glance
- Tasks: Lead branch operations, manage team, and provide expert HVAC product advice.
- Company: Fastflex, a reputable HVAC supplier with a supportive team culture.
- Benefits: Autonomy in your role, strong support from leadership, and a tight-knit team environment.
- Other info: Opportunity for career growth in a dynamic and hands-on work environment.
- Why this job: Make a real impact in a role where your contributions are valued and recognised.
- Qualifications: Forklift licence, HVAC experience, and strong leadership skills required.
The predicted salary is between 62100 - 75900 $ per year.
Based at our Thomastown branch, you'll be responsible for the full operation — from receiving and dispatch through to counter sales, team supervision and business development.
Key responsibilities include
- Managing all warehouse operations: receiving, picking, packing, dispatch and returns
- Serving trade and retail customers at the counter with accurate HVAC product advice
- Supervising, rostering and developing a small team of warehouse and counter sales staff
- Maintaining stock accuracy through cycle counts and stock rotation
- Following up quotes and sales leads to convert enquiries into orders
- Identifying opportunities to grow trade accounts and repeat business
- Upholding customer service standards and resolving issues promptly
- Championing safe work practices and WHS compliance across the team
- Key Performance Indicators
Your performance will be measured against
- Monthly and annual sales budgets
- Stock accuracy rates from cycle counts and stocktakes
- Customer service standards — acknowledge customers within 30 seconds, answer phones within 4 rings, respond to emails within 1 hour
- WHS compliance: incident rates, hazard reporting and housekeeping audits
- Team performance, retention and training completion
What We're Looking For
- Current forklift licence (LF)
- Experience in HVAC, refrigeration or related trade supply
- Demonstrated warehouse management and team leadership experience
- Counter sales or customer service experience in a trade, wholesale or industrial environment
- Physically fit and comfortable working hands-on daily
- Strong communication skills with trade customers and staff
- Sound computer literacy including POS/inventory systems
- Preferred
- Familiarity with Reckon Accounts or similar software
- Current driver's licence
- Why Fastflex
We've been supplying the HVAC trade across Victoria since 2004.
We're a tight-knit team with a strong reputation for product knowledge and genuine service — the kind of place where your work actually matters and you're not just a number.
You'll have the autonomy to lead the branch and the support of the CEO to back you up.
Branch Manager in Whittlesea employer: Fastflex Heating & Cooling Supplies P/L
At Fastflex, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture at our Thomastown branch. As a Branch Manager, you'll enjoy the autonomy to lead while receiving comprehensive support from our leadership team, alongside opportunities for professional growth in the HVAC industry. With a focus on genuine service and a commitment to employee well-being, you'll find that your contributions truly matter in our tight-knit team environment.
Contact Details:
Fastflex Heating & Cooling Supplies P/L Recruitment Team
