At Fanda Group, we craft unforgettable dining experiences across our expanding portfolio of unique venues. Our current venues include Rick Shores, Norté and Sueño on the Gold Coast, and Southside, Central, Goodside and Marlowe in Brisbane.
The Role
We are building a custom VIP Host team for our Brisbane venues, Marlowe, Southside and Central. These roles are the warm weclome, the person who recognises you when you walk up to the venue and person who ensures our VIP's are provided that special level service. You will work closely with the Venue Manager however you will be led by the Group Guest Experience Manager VIP.
About Us
At Fanda Group, we craft unforgettable dining experiences across our expanding portfolio of unique venues. Our current venues include Rick Shores, Norté and Sueño on the Gold Coast, and Southside, Central, Goodside and Marlowe in Brisbane.
The Role
We are building a custom VIP Host team for our Brisbane venues, Marlowe, Southside and Central. These roles are the warm weclome, the person who recognises you when you walk up to the venue and person who ensures our VIP's are provided that special level service. You will work closely with the Venue Manager however you will be led by the Group Guest Experience Manager VIP.
What You'll Be Doing
Every day is about creating great experiences and in your role you will:
- Own the front door and the first impression for our venue
- Read and actively shape the room atmosphere in real time as the night moves
- Intercept guest sentiment (positive, negative, everything in between) and manage it before it becomes an issue
- Partner with the Venue Manager throughout service to keep the floor running beautifully
- Host at the venue on our peak nights (must be able to work weekends)K Lead our VIP tier protocols and the VIP brief from the GE Manager - knowing who's in the room, why they matter, and making sure they feel it
- Lead VIP guest recognition and care, reporting on all VIP activity throughout service
- Support private events and VIP occasions outside your standard days, when the calendar calls for it
- Work with the Guest Experience Team at Head Office, running dedicated reporting that connects real-time floor data to our central operations hub
- Support customer outreach tied to guest feedback themes
- Assist the Guest Experience Team in leading venue walk-throughs for prospective event clients
About You
Presence, style and warm welcome sums up your VIP service style, here's what we are looking for:
- Ability to take charge of a VIP's experience, ensuring that have a dining experience like no other
- Experience in a premium luxury hospitality setting (fine dining or high-end events) - these are your customers
- A naturally engaging communicator with yur VIP's and the team you work with - you cant do it without them.
- Drive to create a moment that is unexpected and memorable
- Able to work peak service across the week and weekends
Why You'll Love Working With Us
- Be part of one of fastest growing hospitality groups across Brisbane and the Gold Coast.
- Work with a fun, passionate and supportive team that genuinely cares.
- Ongoing training, coaching and real career progression opportunities.
- Enjoy generous dining discounts across all FANDA venues - up to 50% off!
- No two days are ever the same!
Guest Experience Host - VIP in Brisbane employer: Fanda Group
Rick Shores offers an exceptional work environment right on the stunning Burleigh Heads beach, where employees can enjoy a vibrant atmosphere and breathtaking views while delivering outstanding dining experiences. With a strong focus on professional development, including specialist training opportunities and career progression, team members are supported in their growth within a dynamic and collaborative culture. The generous dining discounts and the chance to work alongside passionate colleagues make Rick Shores not just a job, but a rewarding career choice for those in the hospitality industry.
