At a Glance
- Tasks: Lead operations across D2C, Retail, and Events in AUS/NZ markets.
- Company: Join Fanatics, a dynamic team focused on enhancing fan experiences.
- Benefits: Competitive benefits tailored to your location and supportive work culture.
- Other info: We value diverse experiences; if you're excited, apply even if you don't meet every requirement.
- Why this job: Make a real impact in a fast-paced environment with top-tier talent.
- Qualifications: Experience in AUS operations, 3PL management, and eCommerce leadership.
The predicted salary is between 121500 - 148500 $ per year.
Responsible for leading operational process and execution across D2C, Retail and Event verticals for the Australian and New Zealand markets.
How You Will Make An Impact
- Owner for operational KPI’s and service levels supporting AUS expansion across all verticals and NZ fulfilment
- Contract management of 3PL service provision covering D2C and retail replenishment in AUS and NZ
- Ownership of the domestics carrier relationships and service performance for AUS/ NZ delivery
- Leadership of operational planning to support Event operations
- Lead capacity planning for the AUS / NZ markets
- Facilitate, plan and execute operational aspects for new product or service launches
- Develop, lead, and implement tactical opportunities to leverage improved scale to optimise service and cost
- Responsible for fulfilment centre budget
- Develop effective business partnerships with all senior department leaders and facilitate cross functional activities to meet or exceed established annual operating plans for the region
- Be the operational subject matter expert supporting ambitious business growth and profitability
What You Bring To The Team
- Working knowledge and experience working within AUS operational landscape
- Experience in managing 3PL contracts and service providers
- Proficient in fulfilment operations and optimising efficiency
- Experienced in technical investigations and route cause analysis
- Highly numerate. Able to validate action and support decisions with data
- Proficient in Standard Microsoft Applications
- Experience in Ecommerce as a functional leader and preferably, as a site leader
- Experience with using WMS/ ERPs to optimise performance
- Experience supporting a high growth startup/ scaleup team
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
What’s In It For You
- Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
- Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.
Head of Operations employer: Fanatics
At Fanatics, we pride ourselves on being an exceptional employer, particularly for the Head of Operations role in the vibrant AUS/NZ markets. Our culture fosters collaboration and continuous development, empowering you to make a significant impact while working alongside top-tier talent. With competitive benefits tailored to your location and a commitment to supporting your work-life balance, you'll find a rewarding environment that values both individual contributions and team successes.
