Service Lead

Statewide Employment Term: Full Time, Maximum term contract until 30th June 2027 with possibility of extension.

Location: Flexible within Southeast Queensland, with regular outreach across Queensland to support service delivery and stakeholder engagement.

Remuneration: $58.37 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare Queensland. At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. As a Service Leader you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your part in our UnitingCare team:

• Manage our Farmer to Farmer Support Program.
• Leading and managing all aspects of the Farmer Support.
• Provide professional leadership to both teams through participative supervision, professional development and performance management with service excellence for our clients as a continued priority.
• Positively represent the activities of UnitingCare Family and Disability Services and assist in the development and maintenance of sound working relationships with relevant statutory, government and community agencies to facilitate positive outcomes for clients.
• Assist in the implementation and monitoring of the Service’s budget and Business Information Systems and provide accurate and timely internal and external reports on key indicators as required for the service.
• Provide oversight for, contribute to and maintain accurate and quality record keeping utilising UC record management systems in line with policy and procedures.
• Coordinate recruitment, training and rostering activities as required.
• Work collaboratively with the UC Communications and Marketing team to develop relevant program promotional material for education and awareness purposes.
• Develop service delivery strategies in consultation with management to improve overall service awareness and satisfaction.

What makes a difference for us?

• Tertiary qualification and/or experience in working within the Mental Health field or another relevant pathway.
• Proven experience in team leadership, encompassing operational, administrative, and budgetary oversight.
• Qld Suitability Card for Child Related Employment (Blue Card).
• Current Drivers Licence.
• Desirable Training in Suicide Intervention and/or prevention.
• Completed training in Psychological First Aid (PFA) Framework.
• Completion of Lifeline Telephone Counselling Course and/or relevant Case Management experience.
• A background and/or links to the local farming community.

What makes a difference for you?

• Flexible work arrangements to support work-life balance.
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options for those who may celebrate significant cultural events.
• Career development opportunities to challenge yourself, grow and make a meaningful difference.
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

Child safe, Child friendly. UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe and nurturing services for children.
• Implement measures to prevent child abuse and neglect within our services.
• Appropriately and immediately address child abuse and neglect if it does occur.
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Diversity & Inclusion. The approach is simple– everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.

Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace. We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support.

Commitment to Safeguarding. We are committed to creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do.

People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example.

So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare family.