At a Glance
- Tasks: Provide essential helpdesk support for key procurement and grants systems.
- Company: Join a government agency with a mission to serve the community.
- Benefits: Flexible hybrid work, competitive hourly rates, and potential for extension.
- Other info: Casual on-hire assignment with opportunities for growth.
- Why this job: Make a difference while developing your skills in a dynamic environment.
- Qualifications: Experience in helpdesk or customer service roles preferred.
The predicted salary is between 52.95 - 60.44 $ per hour.
Our client, a government agency, is seeking up to four APS4 Helpdesk Support contractors to join their team, providing essential service desk support for key procurement and grants systems, including Aus Tender, Grant Connect, and Supplier Portal.
Role Responsibilities
- Deliver technical and operational support via telephone and email, resolving common user issues and guiding basic troubleshooting.
- Manage incidents by logging, triaging, prioritising, and escalating as necessary to senior or technical teams.
- Assist with account and access management including user accounts, password resets, and permission adjustments.
- Maintain professional client relationships with Commonwealth entities, government business enterprises, and a broad supplier community.
- Contribute to knowledge sharing by maintaining up-to-date Helpdesk procedures, system guidance, and known issues documentation.
- Support operational priorities including system releases, testing, and issue management.
Working within a dynamic, high-volume environment, you'll leverage strong communication skills, attention to detail, and sound judgement to deliver exceptional client service while managing multiple priorities efficiently.
Preferred Skills and Experience
- Experience in helpdesk, service desk, customer service, or operational support roles.
- Excellent written and verbal communication with the ability to explain complex processes to users of varying expertise.
- Proven problem-solving skills and the ability to determine when to escape issues.
- Familiarity with IT software applications, particularly Microsoft Office.
- Ability to work collaboratively within a small operational team.
- Understanding of the Commonwealth Procurement Framework and Grants Framework is highly regarded.
- Experience supporting Aus Tender, Grant Connect, or Supplier Portal is advantageous.
Working Arrangements & Location
This role is based at Canberra ACT, with a flexible hybrid working arrangement (typically three days in office and two days remote).
Candidates are expected to reside in or be willing to relocate to Canberra within four weeks.
Additional Information
This is a casual on-hire assignment through a recruitment agency, with an estimated duration of six months and potential for extension.
Hourly rates range from $52.95 to $60.44 plus superannuation.
Australian Citizenship and Baseline Security Clearance are mandatory.
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APS4 Helpdesk Support in Canberra employer: face2face Recruitment
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