Global Payroll Operations Senior in Sydney

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The opportunity

We are looking for a Senior to join our Global Payroll Operate Service Management Office team, based in Sydney, Australia. This is a hands-on operational role supporting multi-country payroll operate engagements, helping EY deliver a consistent, well-governed and high-quality service to multinational clients.

Your key responsibilities

• Support the daily running of global payroll engagements.
• Help coordinate client requests, track actions, prepare reports, support governance meetings, monitor risks and issues, and work closely with EY country payroll teams, engagement teams and global support functions.
• Prepare meeting materials (including meeting minutes taking), service reports, dashboards, action logs and status updates.
• Track risks, issues, escalations and open actions, and follow up with the relevant teams.
• Coordinate with EY country payroll teams, technology teams and global support functions to help resolve client requests.
• Maintain accurate service management trackers, document repositories and governance records.
• Support scope, change request, billing and contract administration activities.
• Manage financials of payroll engagements in accordance with agreed budget.
• Help drive consistent use of Service Management Office processes, templates and tools.
• Build and maintain working relationships with clients.
• Contribute ideas to improve service quality, reporting, automation and the client experience.

Skills and attributes for success

To qualify for the role you must have:

• Around three to five years of experience in payroll, operations, service delivery, client support, managed services, consulting, shared services or a similar environment.
• Strong organisational skills, attention to detail and ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with confidence working with internal teams and clients.
• Comfort working with data, trackers, reports, dashboards and Microsoft Office tools.
• A proactive, client-centric mindset, curiosity to learn, and willingness to work across countries, teams and time zones.

Ideally, you’ll also have:

• Experience or interest in payroll, human resources, finance operations or technology-enabled services.
• Exposure to service-level reporting, issue tracking, process improvement or governance forums.
• Experience working with Asia-Pacific or global teams.

What we look for:

• A reliable team member who enjoys making things organised, clear and on track.
• Someone who is comfortable following up, asking questions and solving practical problems.
• A strong communicator who can build trust with colleagues, clients and global teams.
• A growth mindset and interest in building a long-term career in global payroll operate, managed services or service management.

Learning and career opportunities

• Hands‑on experience supporting large multinational payroll clients and global delivery teams.
• Coaching from experienced Service Management Office managers and Global Payroll Operate leaders.
• Exposure to payroll technology, reporting, automation, artificial intelligence‑enabled ways of working and global service governance.
• A pathway to grow into service management, client delivery, payroll operations or managed services leadership roles.

What we offer you

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family‑friendly policies, including 26 weeks of gender‑neutral paid parental leave.
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier-free recruitment experience for all.