Customer Relationship Specialist – Parramatta
Location: Parramatta CBD
Salary: Base Salary + Super + Earn Uncapped Bonuses
Contract Type: Full-Time
Working Hours: Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
Key Responsibilities
- Optimise a portfolio of overdue accounts from Australian institutions
- Contact customers via inbound & outbound calls to discuss outstanding balances
- Use modern tools and systems and apply skip tracing techniques to locate and support customers
- Work with customers to understand their situation and negotiate realistic repayment solutions
- Maintain accurate records and operate within strict compliance and regulatory guidelines
- Build rapport while handling sensitive financial conversations professionally
- Work towards achievable targets in a supportive, team-driven environment
Skills & Experience
- Strong verbal communication skills and confidence speaking on the phone
- Negotiation and influencing skills
- Emotional intelligence/empathy when dealing with customers
- Resilience – you can handle challenging conversations in high volume call centre environment
- Motivation to achieve targets and grow your earnings
- Attention to detail, data accuracy, and willingness to learn compliance requirements
What we offer
- Fully paid training + career progression pathways
- Uncapped monthly incentives – your performance directly drives your earnings
- Regular team events, quarterly awards and annual Christmas party.
DEI & Inclusion
We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
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Ey-Parthenon - Senior Consultant - Decision Modelling in Sydney employer: EY
At EY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusivity and professional growth. With flexible work arrangements and a comprehensive benefits package, including generous parental leave and wellness incentives, we empower our employees to thrive both personally and professionally. Join us in the Oceania Data Office and be part of a global team dedicated to shaping a better working world through innovative data management practices.
