Dental Receptionist -Dickson + Phillip ACT
We are looking for an exceptional Dental Receptionist to join our growing dental group in Phillip and Dickson ACT — someone who brings more than front-desk capability. This is a career-track role designed for a motivated individual who thrives in a fast-paced clinical environment and has the ambition and aptitude to grow into a Front Office Coordinator / Practice Manager position.
You will be the first point of contact for our patients while playing a key operational role behind the scenes — supporting scheduling efficiency, team coordination, clinic performance, and demonstrating a working understanding of dental clinical workflows to bridge the gap between our front desk and clinical teams.
Key Responsibilities
Front Desk & Patient Experience
- Greet and check in patients with warmth and professionalism
- Manage appointment scheduling, cancellations, and recall systems
- Handle patient queries in person, by phone, and via email
- Process payments, private health fund claims, and Medicare/DVA billing
- Maintain accurate patient records in practice management software (e.g. Corepractice or similar)
Clinical Workflow Coordination
- Understand chair-side clinical sequences for common procedures (e.g. examinations, fillings, extractions, crown and bridge, implants, orthodontics) to schedule and manage appointment time accurately
- Liaise effectively with dentists and dental assistants using correct clinical terminology
- Anticipate chair turnover times and procedure requirements to optimise daily appointment flow
- Support clinical compliance by ensuring patient records, consent forms, and medical histories are complete prior to appointmentsCoordinate specialist referrals, treatment planning documentation, and follow-up appointments
- Understand sterilisation and infection control protocols to support WHS and accreditation compliance
- Assist in the coordination of clinical stock, materials ordering, and equipment servicing schedules
Operational & Administrative
- Monitor and manage daily appointment flow to optimise chair utilisation
- Manage stock orders, supplier invoices, and office supplies
- Prepare daily reconciliation reports and end-of-day banking
- Assist in onboarding new staff and maintaining HR documentation
Leadership & Clinic Support
- Act as a point of escalation for patient complaints and sensitive situations
- Support the Practice Manager in performance reporting and KPI tracking
- Identify workflow inefficiencies and suggest process improvements
- Assist in training junior reception and coordination staff
- Step up in the Practice Manager's absence to maintain clinic operations
What We're Looking For
- Minimum 1-year prior experience in a dental receptionist or dental administration role
- Working knowledge of chair-side clinical procedures and dental terminology
- Exceptional communication and interpersonal skills
- Strong organisational and problem-solving skills
- A track record of leading teams and building positive workplace cultures
- The ability to juggle competing priorities without dropping the ball
- A proactive, solutions-focused mindset
- A real commitment to both patient care and team success
- References Required
Highly Regarded
- Certificate III or IV in Business Administration, Dental Assisting, or Healthcare Administration
- Experience with Core Practice, Teams
- Prior experience as a dental assistant or chair-side coordinator
- Exposure to rostering, payroll, or staff coordination
- Understanding of infection control compliance and requirements
Hours
- Full time | Monday – Saturday availability
This role is part of our Front Office Coordinator / Practice Manager Development Program. High-performing coordinators are supported with:
- Support from senior practice manager and principal dentists
- Internal training in clinic operations, clinical workflow management, HR basics, and financial reporting
- Hands-on exposure to chair-side coordination to deepen clinical knowledge
- A 12–24 month pathway to FOC / Practice Manager consideration
Why Join Us
- Competitive salary with performance-based reviews
- Supportive, team-oriented clinic culture
- Real career progression — not just a job title change
- Corporate group backing with the feel of a local clinic
- Uniform provided, free parking, and staff dental benefits
Dental Receptionist -Dickson + Phillip ACT in Canberra employer: Experteeth Dental Group
Join our dynamic dental group in Phillip and Dickson ACT as a Dental Receptionist, where you will not only be the welcoming face for our patients but also embark on a clear career path towards becoming a Front Office Coordinator or Practice Manager. We pride ourselves on fostering a supportive, team-oriented culture that prioritises employee growth through comprehensive training and mentorship, ensuring you have the tools to excel in your role while enjoying competitive salaries, uniform provisions, and staff dental benefits.
