"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Company Highlights
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis.
Capable of processing shipments, track and trace, working directly with the customer and other departments in harmony, while maintaining a high standard of work and delivering excellent results.
Major Duties and Responsibilities
- Enhance customer relationships by identifying areas for improvement in the overall customer experience.
- Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers.
- Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems.
- Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA.
- Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client.
- Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalates as necessary.
- Maintain knowledge of customer and company policies on all aspects of product movement.
- Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs.
- Identify and articulate process improvement ideas to support operations and projects.
- Create documented process for customers when requested – SOP/SWI creation.
- Support the implementation of company's culture within the team.
- Work towards individual and department Key Performance Indicators (KPIs).
- Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes.
- Work with Waymo stakeholders and project managers to agree delivery schedules and create plans to support on time delivery.
- Work with Waymo and other stakeholders to understand Dangerous Goods (DG) requirements and gather necessary documentation.
- Other duties as assigned.
Qualifications
- Bachelor's degree or equivalent working experience.
- 1-2 years of experience in logistics and/or high volume customer service roles.
- Fluent in English; excellent written and oral communication skills.
- Excellent customer service skills.
- Strong organizational, communication and problem-solving skills.
- Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Possesses a positive, can-do attitude.
- Strong knowledge of Microsoft Office, Google workspace.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Waymo Parts Coordinator (Customer Onsite) in Brisbane employer: Expeditors
Expeditors is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where innovation and customer service thrive. With a strong commitment to professional development, over 50% of our team has been with us for five years or more, benefiting from comprehensive training programs and a unique compensation structure that fosters career advancement. Located in a dynamic global logistics environment, we provide our Healthcare Operations Managers with the opportunity to make a meaningful impact while enjoying competitive benefits and a collaborative atmosphere.
