Greater Melbourne, Australia Area (Hybrid)
The Company is seeking a Head of Customer Operations for the APAC region. This pivotal role is focused on leading all post-sale activities, including onboarding, data conversion, customer training, and ongoing support. The successful candidate will work closely with the regional GM and international operations leadership to adapt the global operations strategy to the specific needs of APAC customers. Key responsibilities for the Head of Customer Operations include owning operational performance, leading workforce and capacity planning, driving cross-functional improvement, and anticipating and planning for risks and opportunities. The role also involves making decisions on the best training methods for customers, representing APAC operations in international planning, and ensuring local security and compliance requirements are met.The ideal candidate will have a background in leading customer-facing operational teams within a SaaS, software, or technology environment. They should be commercially minded, with the ability to link operational decisions to financial outcomes, and have a proven track record of using data to improve workflow, capacity, and quality. Experience in process change management, sound judgment, and the ability to build trusted relationships with stakeholders are essential. Exposure to sales or marketing is also a plus. The company is committed to creating an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.
Functions:
- Operations
Global SaaS business focused on onboarding, support, and customer success across APAC
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Head of Customer Operations, APAC in Melbourne employer: ExecThread
The Company is an exceptional employer, dedicated to fostering a safe and inclusive workplace culture that prioritises employee wellbeing and continuous improvement. With a strong community focus, employees are encouraged to grow through leadership opportunities and collaboration with executive leaders, ensuring a meaningful impact on workplace health and safety. Located in a supportive environment, the Company offers a unique chance to lead initiatives that shape a proactive safety culture while enjoying a fulfilling career.
