At a Glance
- Tasks: Lead the development of a member experience strategy and enhance service delivery.
- Company: Pioneering organisation in the construction industry focused on worker entitlements.
- Benefits: Opportunity to make a lasting impact and drive innovation in member experience.
- Other info: Join a culture of accountability and continuous improvement in a dynamic environment.
- Why this job: Shape the future of member engagement and improve lives in the construction sector.
- Qualifications: Proven executive leadership experience with a focus on compliance and member engagement.
The predicted salary is between 135000 - 165000 $ per year.
The Company is in search of a Chief Member Experience Officer to lead the development and implementation of a comprehensive member experience strategy. The successful candidate will be responsible for building a transparent, compliant, and high-performing service model that delivers a lasting impact for workers, families, and the construction industry.
This executive role demands a purpose-led individual who can connect member insight with service delivery, standards, and communications to shape a consistent and accessible member experience. Key priorities include establishing a strong risk and compliance culture, strengthening various service processes, and using member feedback to drive innovation and improvement.
The ideal candidate will have a proven track record in executive leadership, with the ability to influence and drive change across a member-led organization. They must be adept at managing the delicate balance between innovation and control, ensuring that service delivery and member engagement are enhanced without compromising compliance, risk management, or important stakeholder relationships.
The role requires the development of trusted relationships with union stakeholders and a commitment to a culture of accountability, continuous improvement, and high-quality service delivery. This is a unique opportunity to make a direct and lasting impact on the member experience within the construction industry, and the Chief Member Experience Officer will play a pivotal role in the resilience and transformation of the sector.
- Functions:
- Operations
- Marketing
Chief Member Experience Officer in Melbourne employer: ExecThread
The Company is an exceptional employer, dedicated to fostering a safe and inclusive workplace culture that prioritises employee wellbeing and continuous improvement. With a strong community focus, employees are encouraged to grow through leadership opportunities and collaboration with executive leaders, ensuring a meaningful impact on workplace health and safety. Located in a supportive environment, the Company offers a unique chance to lead initiatives that shape a proactive safety culture while enjoying a fulfilling career.
