At a Glance
- Tasks: Manage complex tech issues and ensure seamless service delivery in a 24/7 environment.
- Company: Join a state government team dedicated to serving the Queensland public.
- Benefits: Competitive contract pay, professional development, and a chance to make a difference.
- Other info: Opportunity for career growth in a supportive government environment.
- Why this job: Be at the forefront of technology while improving public services for Queensland.
- Qualifications: Experience in IT operations, Azure Cloud knowledge, and strong problem-solving skills.
The predicted salary is between 82800 - 101200 $ per year.
Our state government client is looking for a Senior Operations Specialist to ensure the efficient and continuous delivery of services to the Queensland public.
This role requires a proactive approach to managing complex technical issues, delivering high-performance systems, and ensuring the seamless delivery of services in a 24/7 telecommunications environment.
Key Responsibilities
- Oversee, monitor and support all aspects of the department's technical infrastructure including servers (both virtual and physical), networks and ICT security providing 2nd and 3rd level support as required.
- Providing guidance and support to teammates in the effective improvement of services, including the identification of dependencies, incidents and constraints, technology and process improvements.
- Ensure ongoing service delivery to the department's users by prioritising team workflow and managing more complex and/or escalated issues.
- Manage and monitor systems and infrastructure to ensure high performance and availability.
- Analyse data and statistics for business report development and providing recommendations for continual improvement to service delivery such as availability, technical performance and capacity planning.
- Ensure ICT components and technical support are available to meet the department's business needs by establishing and maintaining relationships with internal stakeholders and external suppliers, negotiating supply issues with vendors and escalating any performance issues in service level agreements with management.
- Creating and maintenance of technical documentation as required.
- After hours work may be required for tasks like: Server OS Patching.
- Provide support for Microsoft Azure and O365 products.
- Strong Azure Cloud knowledge (Deployment and Management).
- Microsoft Server administration (MCSE would be desirable).
- Practical knowledge of (Microsoft SCCM/Intune and Share Point).
- Practical understanding of LAN, DHCP and DNS Network.
- ITIL Service Management.
Please note that a National Police Check might be required as part of pre-employment screening.
- Seniority level
- Mid-Senior level
- Employment type
- Contract
- Job function
- Information Technology
- Industries
- Government Relations Services
- #J-18808-Ljbffr
Senior Operations Specialist employer: Exclaim IT
Join a leading government organisation that prioritises digital transformation and technological excellence, offering a collaborative work culture where your contributions as an IT Release Manager will directly impact critical systems and applications. With a strong focus on employee growth, you will have access to professional development opportunities and the chance to work within a highly regulated environment that values innovation and strategic thinking. Enjoy the unique advantage of contributing to meaningful projects that enhance public services while being part of a supportive team dedicated to achieving excellence.
