Role Overview
You provide friendly, fast system support for enterprise business applications used across the department and partner agencies. You work across first and second level support, focus on cloud-based applications, and support service delivery, upgrades, and continuous improvement in a large public sector environment.
Key Responsibilities
- Provide first and second-level support for enterprise business applications.
- Resolve incidents and requests with internal teams and vendors against SLAs.
- Develop and maintain process documentation and SOPs.
- Advise stakeholders on system improvements aligned to business needs.
- Support system upgrades, testing, maintenance, and change releases.
- Coordinate incident response and emergency support activities.
- Participate in on-call and rostering arrangements for after-hours support.
- Contribute to operational projects and system enhancements.
- Promote knowledge sharing, teamwork, safety, equity, and positive culture.
Highly Desirable Criteria
- Experience supporting laboratory system applications.
- Experience supporting MS SharePoint.
- Experience supporting MS Dynamics 365 and PowerApps.
- Experience supporting Atlassian applications.
- Experience participating in on call or rostered support.
- Exposure to enterprise cloud-based applications.
- Experience working within structured service management environments.
- Experience supporting large, complex public sector or similar organisations.
Skills and Experience
- Ability to manage priorities across multiple systems in a fast paced setting.
- Strong background in system support and administration.
- Understanding of business analysis and application design concepts.
- Ability to learn business processes quickly.
- Clear communication with technical and non-technical stakeholders.
- Strong adaptability and innovation during change.
- Opportunity to support modern cloud-based enterprise systems.
- Exposure to large-scale public-sector environments.
- Supportive team culture focused on learning and improvement.
Job Details
- Seniority level: Associate
- Employment type: Contract
- Job function: Information Technology
- Industries: Information Services
Contact
For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.
Please note that a National Police Check might be required as part of pre-employment screening.
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Systems Support Officer in Brisbane employer: Exclaim IT
Join a leading government organisation that prioritises digital transformation and technological excellence, offering a collaborative work culture where your contributions as an IT Release Manager will directly impact critical systems and applications. With a strong focus on employee growth, you will have access to professional development opportunities and the chance to work within a highly regulated environment that values innovation and strategic thinking. Enjoy the unique advantage of contributing to meaningful projects that enhance public services while being part of a supportive team dedicated to achieving excellence.
