At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for education tech software.
- Company: Innovative Australian tech leader transforming the education sector.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving school communities.
- Why this job: Make a real difference in education while solving tech challenges.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
Our client is an innovative Australian technology leader transforming the education sector. Based in Brisbane, they develop Student Information Systems and Learning Analytics Suites that support K–12 school communities across Australia. Their intelligent, connected software simplifies school management and helps schools build stronger communities.
Reporting to the Customer Care Manager, the Application Support Analyst provides high-quality technical support, troubleshooting and system guidance across the company’s student management and portal software. This is a hands-on technical support role suited to someone who enjoys investigating problems, understanding how systems work and finding practical solutions. You’ll work closely with customers, internal teams and developers to resolve issues and continuously improve the customer experience. A National Police Check may be required as part of pre-employment screening.
Key Responsibilities
- Customer Support: Provide professional technical support via phone, email and service desk software, including triaging and prioritising customer issues.
- Troubleshooting: Investigate and resolve application, data and system issues using structured troubleshooting and diagnostic tools.
- Bug Reporting & Testing: Reproduce and document software defects, work with developers on resolution, and participate in testing and validation.
- Technical Investigation: Use tools and technical knowledge to investigate issues across web applications, databases, data and integrations.
- Product Knowledge: Develop strong knowledge of the software platforms and create user guides, FAQs and other self-service resources.
What You’ll Bring
- Experience in application support, software support, technical support or a similar technical role.
- Strong analytical and troubleshooting skills and a methodical approach to problem-solving.
- Working knowledge of web applications, databases and SQL.
- Understanding of APIs, integrations and how systems communicate.
- Experience using diagnostic tools such as browser developer tools, logs or similar technologies.
- Ability to identify, reproduce and clearly document software defects.
- Strong communication skills, with the ability to explain technical issues to non-technical customers.
- High attention to detail, a willingness to learn and the ability to take ownership of issues through to resolution.
Application Support Analyst in Brisbane employer: Exclaim IT
Join a leading government organisation that prioritises digital transformation and technological excellence, offering a collaborative work culture where your contributions as an IT Release Manager will directly impact critical systems and applications. With a strong focus on employee growth, you will have access to professional development opportunities and the chance to work within a highly regulated environment that values innovation and strategic thinking. Enjoy the unique advantage of contributing to meaningful projects that enhance public services while being part of a supportive team dedicated to achieving excellence.
