At a Glance
- Tasks: Lead service delivery and manage a growing team while driving innovative solutions.
- Company: Excellence IT, a dynamic Melbourne MSP with ambitious growth plans.
- Benefits: Fair pay, genuine ownership opportunities, and a supportive work-life balance.
- Other info: Flexible environment that values personal lives and team success.
- Why this job: Join a collaborative team and shape the future of service delivery.
- Qualifications: 10+ years in service delivery with expertise in Kaseya stack.
The predicted salary is between 82800 - 101200 $ per year.
We're Excellence IT, a Melbourne MSP with offices in Scoresby and Sydney. We're growing. Acquisitions and expansion are both on the whiteboard, and our targets are ambitious. AI and automation are already part of how we run. We need a Service Delivery Manager to join our leadership team and help build what comes next.
Who you are
- You've been running service delivery for 10+ years.
- You know the Kaseya stack properly. Autotask, Datto RMM and IT Glue aren't tools you've "had exposure to." You've built the workflows, fixed them when they broke, and made them earn their keep.
- You lead people well. You'll take a team of five (and growing) and make them better than they think they are.
What you'll do
- Own service delivery. All of it. Managed services, projects, the 8am chaos.
- Hit SLAs without breaking a sweat, then kill the root cause so it never comes back.
- Lead a team of five. Make them better. Make it ten.
- Keep the queue clean. Aged tickets don't age on your watch.
- Run Autotask, Datto RMM and IT Glue with an AI layer already working behind the scenes.
- Know your numbers cold. We run on EOS and TruPeer, and you'll bring the scorecard to the table.
- Sit on the leadership team and help decide where this thing goes next.
How we work
- We put people first. Our team, our clients, and the lives we all have outside the business day.
- We care about outcomes, not activity.
- We're growth oriented. That goes for the business and for you.
- We're accountable. When something goes sideways, we own it, fix it and move on.
- We win as a team. No lone heroes, no "not my job."
The honest bit
We're a small business. We'll pay you fairly, but probably a little less than the big end of town would. What we offer instead is what they can't: a genuine seat at the table, and a pathway to real ownership for the right person.
The fine print
This role is based in our Scoresby office. Our leaders are in the room. We also know life happens. Kids, parents, partners, pets, the half marathon you're training for. We're genuinely understanding about everything that matters outside work.
Service Delivery Manager employer: Excellenceit
At Excellence IT, we pride ourselves on being more than just a workplace; we're a community that values growth, accountability, and genuine collaboration. As a Service Delivery Manager in our Scoresby office, you'll enjoy a supportive work culture that prioritises people and outcomes over busy schedules, alongside opportunities for personal and professional development. With a clear pathway to ownership and the chance to shape the future of our services, this is an exciting opportunity for those looking to make a meaningful impact in a dynamic environment.
