This is a Retail Security Officer position (required a long hour of standing) responsible for maintaining security and safety across multiple locations including LaManna Supermarket in Essendon Fields, Centre land Broadmeadows, and 206 Bourke Street.
Key responsibilities
Politely greet customers as they enter and exit the store
If you suspect a customer is leaving with groceries without a receipt, politely ask, "Have you paid for your groceries?"
Do not take direct action if a customer cannot produce a receipt. Immediately notify store management and allow them to handle the matter
Approximately 3 minutes before the shift ends, collect the key from a staff member and turn both the left and right doors to the locked position
Immediately return the key to an available staff member
Remain at your post until the final customer has left the store before departing
Conduct regular patrols around the centre and maintain a visible security presence
Monitor entrances, exits, surrounding areas, and nearby bus stops and train stations
Watch for anti-social behaviour, loitering, shouting, disturbances, suspicious activity, and unauthorised access
Politely warn individuals engaging in inappropriate behaviour and request that they stop or leave when necessary
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Retail Security Officer — Customer-Facing Patrol in Melbourne employer: Excell Security
Excell Security is an outstanding employer that prioritises the safety and well-being of both its employees and customers. With a strong commitment to professional development, team collaboration, and a supportive work culture, employees are encouraged to grow within the company while enjoying competitive benefits. Working in vibrant locations like Essendon Fields and Bourke Street offers unique opportunities to engage with diverse communities, making each day rewarding and meaningful.
