At a Glance
- Tasks: Deliver 5-star concierge services and assist residents in high-end apartment complexes.
- Company: Excel Building Management, a leader in Sydney's residential and commercial strata markets.
- Benefits: Full-time role with training, uniform provided, and recognition programs for exceptional performance.
- Other info: Work in prestigious locations with opportunities for growth and support from dedicated professionals.
- Why this job: Join a passionate team and make a real impact on residents' experiences.
- Qualifications: Must be available overnight with customer service experience and strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets.
Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.
At Excel our hand-selected people are our greatest asset.
Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites.
Our work culture is something we are proud to maintain.
Job Description
Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.
The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes.
Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.
What You Will Be Doing
- Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
- Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
- Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
- Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
- Securing resident keys, security devices, parcels, and dry cleaning.
- Internal and External Patrolling.
- Completing Incident Reports when necessary and responding to emergencies.
- Ensuring entry and lifts are tidy and presentable.
Working hours
Monday to Friday from 11pm to 7am.
Qualifications
- Must Have
- Availability to work overnight.
- Ability to build rapport with residents and cooperative relationships with the team.
- Front of house or customer service experience.
- Proven quality written and verbal communication skills.
- Computer literacy (use of Microsoft Word and Excel, e-mail and Building Link).
- Your Strengths
- Capability to work withina team environment and follow Site Procedures and Company Policies.
- Be professionally presented.
- Punctuality and proactivity.
- Additional Information
What We Offer
- Opportunity to work on prestigious residential sites
- Loyalty Award Program and Exceptional Performance Award recognition
- Support from Training Coordinatorand Head Office
• Uniform is provided
- MEN UNIFORM - Black business suit, tie, and name badge.
- LADIES UNIFORM - Black business suit, scarf, and name badge.
Training is provided prior to first shift.
This is a full-time role. Candidates must be Permanent Residents or Australian Citizens and provide a valid Police Check as part of the recruitment process.
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Overnight Concierge in Sydney employer: Excel Building Management
EXCEL Building Management is an exceptional employer, offering a supportive work culture where staff are valued as the greatest asset. With a focus on employee growth and internal promotions, team members enjoy a stable long-term opportunity while delivering 5-star concierge services in Sydney's high-end residential sector. The company provides comprehensive training, a professional uniform, and a chance to build meaningful relationships with residents and guests, making it a rewarding place to work.
