At a Glance
- Tasks: Lead a dynamic concierge team to deliver exceptional guest experiences.
- Company: Join EXCEL Building Management, a top player in Sydney's high-end property market.
- Benefits: Enjoy a competitive salary, uniform provided, and training before your first shift.
- Other info: Immediate start available; work in a supportive and collaborative culture.
- Why this job: Make a real impact in a prestigious environment while developing your leadership skills.
- Qualifications: Experience in customer service or hospitality, with strong leadership and communication skills.
The predicted salary is between 59400 - 72600 $ per year.
EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.
As the Head Concierge at our prestigious property in Elizabeth Bay, you will play a pivotal role in enhancing the guest experience by providing exceptional service and support. You will lead a dedicated team, ensuring that all guest requests are met with efficiency and professionalism, thereby contributing to the overall reputation and success of our establishment.
Responsibilities:
- Oversee the daily operations of the concierge team, ensuring high standards of service are maintained.
- Manage resident inquiries and resolve any issues promptly and effectively.
- Assist the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
- Train and mentor concierge staff, fostering a culture of excellence and teamwork.
- Secure resident keys, security devices, parcels, and dry cleaning.
- Internal and External Patrolling.
- Complete Incident Reports when necessary and respond to emergencies.
Working hours: 7 am to 3 pm from Monday to Friday.Qualifications:
- Proven experience in a concierge or customer service role, preferably in the hospitality industry.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).
Applicants must be eligible to work in Australia (Australian Citizens or Permanent Residents). Successful applicants will be required to provide a valid Police Check as part of the recruitment process. Uniform is provided: Men: Black business suit trousers, white business shirt, tie and name badge. Ladies: Black business suit trousers, white business shirt, scarf and name badge. Training is provided prior to first shift. Immediate start is available.
Head Concierge in Sydney employer: Excel Building Management Pty Ltd
At EXCEL Building Management, we pride ourselves on being an exceptional employer, offering a supportive work culture that values transparency, collaboration, and integrity. As the Head Concierge in the vibrant Elizabeth Bay area, you'll lead a dedicated team while enjoying opportunities for professional growth and development, all within a prestigious environment that caters to high-profile clients. With a commitment to excellence and a focus on employee well-being, we ensure our staff are equipped with the tools and training needed to thrive in their roles.
Contact Details:
Excel Building Management Pty Ltd Recruitment Team
