At a Glance
- Tasks: Lead the Concierge team and deliver 5-star service to residents and guests.
- Company: Excel Building Management, a top player in Sydney's building management scene.
- Benefits: Stable employment, leadership role, training, and loyalty bonuses.
- Other info: Immediate start available with opportunities for career progression.
- Why this job: Join a supportive team and make a real impact in a premium environment.
- Qualifications: Experience in concierge or customer service roles with strong leadership skills.
The predicted salary is between 59400 - 72600 $ per year.
Excel Building Management is a leading Building and Facilities Management company servicing Sydney’s premium residential and commercial strata markets. We provide in-house Building Management and Concierge services across a portfolio of high-profile properties throughout Sydney. At Excel, our people are our greatest asset. Our site teams are supported by a dedicated Head Office team, with many of our employees having progressed internally into senior and management positions. We are committed to providing a professional, supportive environment with opportunities for long-term career development.
About the Role
We are seeking an experienced, professional and service-focused Head Concierge to lead the Concierge team at one of our premium residential properties. As Head Concierge, you will be the face of the building and play a key leadership role in ensuring residents and guests consistently receive an exceptional level of service. You will work closely with the Building Manager, Concierge team, residents, contractors and other stakeholders to maintain high standards of service, presentation, security and day-to-day operations.
Key Responsibilities
- Lead and support the Concierge team, ensuring consistently high standards of service
- Deliver professional, friendly and personalised 5-star customer service to residents and guests
- Assist with the induction, training and ongoing development of Concierge team members
- Coordinate daily Concierge operations and assist with roster coverage where required
- Work closely with the Building Manager regarding building operations, resident matters and By-Law compliance
- Build strong professional relationships with residents, committee members, contractors and service providers
- Manage resident enquiries, requests and complaints professionally and efficiently
- Monitor visitors, contractors, deliveries and movement throughout the building
- Manage resident keys, access devices, parcels and other security-related items
- Maintain accurate building records, databases and key registers
- Respond to emails, telephone calls and security intercom enquiries
- Conduct internal and external building patrols as required
- Prepare incident reports and assist with emergency response procedures
- Ensure Concierge, lobby and front-of-house areas are maintained to a premium presentation standard
- Review and approve timesheets where required
- Ensure the team follows site procedures and Excel policies and standards
- Escalate operational, security and resident matters to the Building Manager as appropriate
About You
To be successful in this role, you will ideally have:
- Previous experience in a Head Concierge, Senior Concierge, Front Office Supervisor, Guest Services or similar leadership role
- Strong leadership skills with the ability to support and guide a team
- Previous experience in premium residential, hotel, hospitality or other high-level customer service environments
- Exceptional customer service and relationship‑building skills
- Excellent written and verbal communication skills
- Strong administrative and organisational skills
- Confidence dealing professionally with residents, contractors and other stakeholders
- Good computer literacy, including Microsoft Office, email and building management systems
- A professional presentation and service‑focused approach
- Reliability, punctuality, initiative and strong attention to detail
- Ability to remain calm and professional when responding to incidents or challenging situations
- Appropriate Australian working rights
NSW Security Licence: Please add this as an essential requirement if this particular Head Concierge position requires one.
What We Offer
- Long-term, stable employment with an established Sydney company
- Leadership role within a premium residential environment
- Support from an experienced Building Manager and dedicated Head Office team
- Uniform provided
- Comprehensive site induction and training
- Opportunities for ongoing professional development and internal career progression
- Loyalty Bonus Program – financial rewards for eligible employees reaching 3, 5, 7 and 10 years of service
- Exceptional Performance Award – recognising team members who demonstrate outstanding performance and contribution
- Supportive and professional working environment
- Immediate start available
Head Concierge employer: Excel Building Management Pty Ltd
Excel Building Management is an exceptional employer, offering a supportive and professional work environment in the heart of Potts Point, NSW. With a strong commitment to employee growth, we provide comprehensive training and opportunities for internal career progression, ensuring that our team members can thrive in their roles. Our focus on delivering 5-star customer service in premium residential settings, combined with benefits like a Loyalty Bonus Program and an Exceptional Performance Award, makes Excel a rewarding place to build a long-term career.
Contact Details:
Excel Building Management Pty Ltd Recruitment Team
