At a Glance
- Tasks: Welcome patients and manage appointments while ensuring a smooth reception experience.
- Company: Melbourne Biomimetic Dental Centre, dedicated to exceptional patient-focused dental care.
- Benefits: Join a supportive team in a nurturing environment with opportunities for growth.
- Other info: Work in Melbourne's CBD with a focus on innovative, minimally invasive dentistry.
- Why this job: Be the friendly face that makes patients feel at ease in their dental journey.
- Qualifications: Strong communication skills and attention to detail; dental experience is a plus.
The predicted salary is between 47250 - 57750 $ per year.
As the first point of contact for our patients, you will play an important role in creating a welcoming, calm and professional environment.
You will work closely with our Principal Dentist, Dental Hygienists & Therapist, Dental Assistants and Practice Manager to ensure the smooth day-to-day operation of reception and the delivery of a seamless patient journey.
This is a varied role suited to someone who enjoys taking ownership of their responsibilities, managing competing priorities and providing thoughtful, personalised service.
Key responsibilities
- Welcome patients and provide a warm, professional reception experience.
- Manage incoming calls, patient enquiries and correspondence.
- Coordinate appointments, treatment bookings, cancellations and waitlists.
- Maintain accurate patient records, documentation and practice management system information.
- Support treatment-plan coordination and follow up outstanding treatment in a professional, patient-focused manner.
- Manage patient recalls and assist with continuity of care.
- Process payments, health fund claims and daily financial transactions.
- Coordinate specialist referrals, dental laboratory work and relevant patient documentation.
- Prepare and review daily appointment schedules to support efficient practice operations.
- Maintain patient confidentiality and uphold privacy requirements.
About you
- Excellent communication and interpersonal skills.
- Strong organisational skills and exceptional attention to detail.
- Confidence managing appointment schedules and competing priorities.
- Good computer skills and the ability to learn practice management software.
- A professional, calm and compassionate approach, particularly when supporting anxious patients.
- Initiative, reliability and a collaborative team attitude.
- A commitment to patient confidentiality and high professional standards.
- Experience in private dental practice is highly regarded, particularly familiarity with dental terminology, HICAPS, health fund claims, patient recalls and treatment-plan coordination.
About us
Melbourne Biomimetic Dental Centre is located in Melbourne's CBD and is committed to providing exceptional biomimetic dental care in a nurturing, patient-focused environment.
Our philosophy centres on preserving natural tooth structure, prevention, early intervention and minimally invasive dentistry, with a strong focus on patient education, long-term oral health and building lasting relationships.
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Dental Receptionist in Melbourne employer: Ewan Jones Dental
Ewan Jones Dental offers a supportive and professional work environment where employees can take ownership of their responsibilities and manage competing priorities. The practice emphasizes a patient-focused approach, ensuring that staff are integral to delivering a seamless patient journey. Opportunities for collaboration with dental professionals and involvement in various administrative tasks contribute to personal and professional growth.
