Guest Service Agent

Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game.

Why?

Because no one wants ordinary.

If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel.

Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, Ly Lo, Independent Collection by EVT and Thredbo.

Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels.

From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests.

Join our team of local heroes dedicated to enhancing every guest’s stay.

Located in the heart of Australia's premier wine region, situated across an enormous slice of pristine countryside.

Rydges Resort Hunter Valley is a vibrant 419 room resort an all-encompassing destination for leisure, conferences, and unforgettable events.

As home to the award-winning Hunter Valley Conference and Events Centre which caters from 10 to grand celebrations for over 1,100 guests.

• 2025 & 2026 Hunter Valley Legends Awards
• Hunter Valley Accommodation Operator of the Year
• 2025 & 2026 Accommodation Australia NSW Awards for Excellence Winner
• Best Health & Wellbeing Practices

About the Role

As a Guest Service Agent you’ll be the first point of contact for guests, delivering warm welcomes and efficient service.

You’ll manage check-ins, check-outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met.

Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.

Skills & Experience

• 1-2 years of experience as a GSA in a hotel
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Key Responsibilities

• Manage arrivals and departures of everyone visiting our resort
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift
• Anticipate and attend to the guest’s needs and desires immediately.
• Offer a warm and friendly salutation to resort guests as they enter and depart from the Resort.
• Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
• Process daily guest transactions and accounts accurately and efficiently.
• Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Resorts rooms are properly prepared for arriving guests.
• Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
• Promptly action all guest messages
• Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
• Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
• Have a full working knowledge of all current room rates and packages available at the Hotel.
• Book, update, amend and file all reservations accurately and in a timely manner.
• Participate in all rostered theoretical and on-the-job training sessions.
• Comply with all of the hotel’s operational policies & procedures.
• Maintain a clean & safe working environment.
• Have a full knowledge of, and practice all of the resorts established workplace health and safety guidelines (WH&S).
• Adhere to all established cashiering policies and procedures.
• Ensure the protection and maintenance of all operating equipment
• Complete all assigned opening and closing duties.
• Give assistance to the telephonists and back office personnel when required.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

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