Venue Manager - QT Newcastle

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore.

Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk.

And our people?

With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, Ly Lo, Independent Collectionand Australia's most lovedyear roundalpine resort, Thredbo.

Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Onceyou'rein, there'sno limits on where your career could take you.

Key Responsibilities

• Lead the day-to-day operations of both bars, working closely with the food & beverage manager, ensuring compliance with hotel policies, procedures, licensing laws, safety standards, and brand expectations.
• Oversee daily departmental operations, service standards, quality control, handovers, and crisis management to consistently deliver exceptional guest experiences and prevent issues before they arise.
• Manage staffing effectively through rostering, leave and overtime control, staff entitlements, and cross-venue training to meet financial, operational, and service targets.
• Recruit, train, develop, and appraise team members, maintaining accurate training records while fostering team morale, cohesion, retention, and a positive service culture.
• Handle all guest feedback and complaints with professionalism, urgency, and care, ensuring incidents, injuries, and hazards are reported and corrective actions implemented.
• Drive financial performance by controlling departmental expenses, implementing accounting and cashiering controls, maintaining accurate reporting, and actively identifying business improvement opportunities.
• Cultivate a strong sale and brand culture by maximising up-selling and on-selling, promoting EVT properties, and acting as a brand ambassador for the venue and hotel.
• Ensure effective communication and collaboration across departments, support colleagues as required, participate in meetings and training, and maintain strong working knowledge of venue systems and assets.
• What You'll Bring
• 3 + years' experience as a Venue Manager or similar in luxury hotels, large hospitality groups or premium bars and restaurants.
• Ideally experience in hotel restaurants, with a good understanding of a high-end food and beverage offering.
• The ability to identify, analyse and resolve problems that may arise.
• Strategic in creating new ideas to drive revenue, SPH and guest engagement to dine in-house.
• Experience running hospitality teams, driven to lead from the front and the ability to train and develop the team.
• Strong communication and collaboration skills.
• Solid financial acumen experience managing wage costs, beverage costs and delivering results in line with budgeted revenue and profit targets.
• How You Work
• Owner's mindset - acts on data/feedback; ships improvements.
• Resilient and solutions-focused - stays calm, moves fast.
• Growth mindset - learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, Ly Lo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Join QT and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

We welcome applicants from all backgrounds