Guest Service Agent in Newcastle

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

• Anticipate and attend to the guest’s needs and desires immediately.
• Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
• Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
• Process daily guest transactions and accounts accurately and efficiently.
• Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
• Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
• Promptly action all guest messages and facsimiles.
• Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
• Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
• Have a full working knowledge of all current room rates and packages available at the Hotel.
• Book, update, amend and file all reservations accurately and in a timely manner.
• Participate in all rostered theoretical and on-the-job training sessions.
• Comply with all of the hotel’s operational policies & procedures.
• Maintain a clean & safe working environment.
• Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).
• Adhere to all established cashiering policies and procedures.
• Ensure the protection and maintenance of all operating equipment
• Complete all assigned opening and closing duties.
• Give assistance to the telephonists and back office personnel when required.
• Attend all scheduled meetings.

How You Work

• Daymaker ethos - no one’s too big for the small things.
• Hands-on and non-hierarchical - leads from the front.
• Resilient and solutions-focused - stays calm, moves fast.
• Growth mindset - learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.

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