At a Glance
- Tasks: Anticipate guest needs and provide exceptional service in a vibrant hotel environment.
- Company: Join a leading hotel brand focused on creating extraordinary experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Dynamic team atmosphere with training and development opportunities.
- Why this job: Be the face of the hotel and make guests' days better with your friendly service.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24.3 - 29.7 $ per hour.
Title
Guest Service Agent
Position Overview
To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.
Our
Vision is being leaders in creating experiences and properties that escape the ordinary.
Our
Purpose is to make the day better for ourselves, each other, our group, our customers and communities.
We do this by living our values of empowerment, possibilities and community.
- We achieve our
- Vision and
Purpose by delivering on our goals and values.
- Our Goals
- Growing revenue above market
- Maximise assets
- Business transformation
Our Values
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
- Key Accountabilities
- Anticipate and attend to the guest’s needs and desires immediately.
- Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
- Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
- Process daily guest transactions and accounts accurately and efficiently.
- Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
- Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
- Promptly action all guest messages and facsimiles.
- Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
- Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
- Have a full working knowledge of all current room rates and packages available at the Hotel.
- Book, update, amend and file all reservations accurately and in a timely manner.
- Participate in all rostered theoretical and on-the-job training sessions.
- Comply with all of the hotel’s operational policies & procedures.
- Maintain a clean & safe working environment.
- Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).
- Adhere to all established cashiering policies and procedures.
- Ensure the protection and maintenance of all operating equipment
- Complete all assigned opening and closing duties.
- Give assistance to the telephonists and back office personnel when required.
- Attend all scheduled meetings.
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Guest Service Agent in Port Macquarie employer: EVT Group
Rydges Sydney Central, part of EVT, is an exceptional employer that fosters a vibrant work culture where every team member is valued as a Daymaker. With competitive salaries starting from $83,370 plus super, generous discounts on dining and stays, and rapid career growth opportunities across a diverse network of hotels and entertainment venues, employees can thrive both personally and professionally. Located in the heart of Sydney, we pride ourselves on being part of the local community, ensuring that every day at work feels rewarding and meaningful.
